Our stay was very relaxing. We are looking forward to our next visit. Staff was very friendly and helpful.

Our stay was very relaxing. We are looking forward to our next visit. Staff was very friendly and helpful.

To the eyes the property was pretty. There were very limited options as far as dining and the breakfast was nearly non existent. The spa was only able to offer partial services and partial recreational activities were available. I wish they would of mentioned these short comings on the web site prior to us booking.

To the eyes the property was pretty. There were very limited options as far as dining and the breakfast was nearly non existent. The spa was only able to offer partial services and partial recreational activities were available. I wish they would of mentioned these short comings on the web site prior to us booking.

The location is very nice. But the money I spent is not worth what we got.

The location is very nice. But the money I spent is not worth what we got.

Very relaxing Hotel especially for family trip. Highly recommended

Very relaxing Hotel especially for family trip. Highly recommended

Overall our stay was nice, the quietness from the nature only crickets and birds you hear, so relaxing.

Overall our stay was nice, the quietness from the nature only crickets and birds you hear, so relaxing.

You have yo walk your way to the reception for any issues you have or use up your mobile phone and google the reception desk as they do jot provide then to you. the room is so bare - not for foreign tourists for sure. Very pricey food in the restaurants inside. Go somewhere else.

You have yo walk your way to the reception for any issues you have or use up your mobile phone and google the reception desk as they do jot provide then to you. the room is so bare - not for foreign tourists for sure. Very pricey food in the restaurants inside. Go somewhere else.

Friendly staff. The place offers several activities. The warm water does not work. Fortunately, the weather was humid.

Friendly staff. The place offers several activities. The warm water does not work. Fortunately, the weather was humid.

Great stay except restaurants shut early

Great stay except restaurants shut early

the wave pool - there were a lot of leaves and insects floating on it. the personnel were very friendly though

the wave pool - there were a lot of leaves and insects floating on it. the personnel were very friendly though

We stayed during the Holy Week in the Philippines. It’s not my first time in the property so I recommended it to the family and since the wave pool is already operating, I thought of that it would be fun together with my baby. To cut the story short the housekeepers stole my phone in the room. They didn’t have the signage for do not disturb and request for clean up. So I assumed that they will not do a clean up unless you request the front desk. I left my Samsung phone on the table not expecting that they will clean up. I also left my bag with cash and good thing that these boys didn’t touch it. Normally if we check in I keep all the valuable stuff in the luggage and lock it, they didn’t have a vault. Because of course that is a temptation to whoever will clean it up. We reported in the management and the security and saw in the CCTV the guys who cleaner it up from 1057H to 1104H, clean up for 9 minutes done by 2 people. They didn’t even replace the toiletries and the coffe cup used was still there. Probably they were planning on how to escape and get the phone. And it wasn’t lunch time yet after going out from our room Cabin 2017 they went to the stock room and stayed for 15min. So what did they do..... we arrived at 1309h and saw them to the next room to us. So then the investigation started. And of course as usual they didn’t state in their affidavit that they stole it. It’s just a phone and probably the worth isn’t too much. But it isn’t about it. It’s the integrity

We stayed during the Holy Week in the Philippines. It’s not my first time in the property so I recommended it to the family and since the wave pool is already operating, I thought of that it would be fun together with my baby. To cut the story short the housekeepers stole my phone in the room. They didn’t have the signage for do not disturb and request for clean up. So I assumed that they will not do a clean up unless you request the front desk. I left my Samsung phone on the table not expecting that they will clean up. I also left my bag with cash and good thing that these boys didn’t touch it. Normally if we check in I keep all the valuable stuff in the luggage and lock it, they didn’t have a vault. Because of course that is a temptation to whoever will clean it up. We reported in the management and the security and saw in the CCTV the guys who cleaner it up from 1057H to 1104H, clean up for 9 minutes done by 2 people. They didn’t even replace the toiletries and the coffe cup used was still there. Probably they were planning on how to escape and get the phone. And it wasn’t lunch time yet after going out from our room Cabin 2017 they went to the stock room and stayed for 15min. So what did they do..... we arrived at 1309h and saw them to the next room to us. So then the investigation started. And of course as usual they didn’t state in their affidavit that they stole it. It’s just a phone and probably the worth isn’t too much. But it isn’t about it. It’s the integrity

The resort was very outdated. We were given a room that was not worth it for the price that we paid for. The toilet and bathroom sink was broken, was told that somebody will fix it, we waited for 3 hours then nobody came to fix it. The manager moved us to a different room, but still furnitures were broken. The beds were not safe to sleep with, the frames were not as good as it should be on a resort like this. Also, their floating restaurant that offers supposed to be fresh fish, it was so awful, there was so little water around it, a lot of mosquitoes because the water was already dirty and smelly. Overall, it was really a bad experience! Not worth it for the price you will pay!

The resort was very outdated. We were given a room that was not worth it for the price that we paid for. The toilet and bathroom sink was broken, was told that somebody will fix it, we waited for 3 hours then nobody came to fix it. The manager moved us to a different room, but still furnitures were broken. The beds were not safe to sleep with, the frames were not as good as it should be on a resort like this. Also, their floating restaurant that offers supposed to be fresh fish, it was so awful, there was so little water around it, a lot of mosquitoes because the water was already dirty and smelly. Overall, it was really a bad experience! Not worth it for the price you will pay!

No Wifi Access, Door Locks are hard to open

No Wifi Access, Door Locks are hard to open

I book this trip as a gift for my family but according to my daughter who's vacationing in the Philippines the room that's given to them has many mosquito and red ants , the food that they bought for theirs supper the rice was spoiled and when they try to contact the reception is always busy so they don't want to book or use that hotel again thanks teresa

I book this trip as a gift for my family but according to my daughter who's vacationing in the Philippines the room that's given to them has many mosquito and red ants , the food that they bought for theirs supper the rice was spoiled and when they try to contact the reception is always busy so they don't want to book or use that hotel again thanks teresa

Our stay in Chateau Royale is not so good. It took more than 40 minutes waiting for us to be checked-in as the room was still being cleaned. When we enter the skyline building, it smell like an old place and upon entering the room, it was dusty. There was no towel and toilet paper. Unable to bear the smell of the room, we bought deodorizer and sprayed it all over the two bedroom unit.

Our stay in Chateau Royale is not so good. It took more than 40 minutes waiting for us to be checked-in as the room was still being cleaned. When we enter the skyline building, it smell like an old place and upon entering the room, it was dusty. There was no towel and toilet paper. Unable to bear the smell of the room, we bought deodorizer and sprayed it all over the two bedroom unit.

The cleaness is very pooor the facility so dirty. The place is good but sad to say not satisfied...lot of mosquito.

The cleaness is very pooor the facility so dirty. The place is good but sad to say not satisfied...lot of mosquito.

No internet No Room Service Bad Breakfast options Remote Room No clear TV Channels Interrupted water supply

No internet No Room Service Bad Breakfast options Remote Room No clear TV Channels Interrupted water supply