Everything is fantastic except they charged us $7000 extra for meal charge of my 2 year old kid which he did not order any food in dinner and breakfast

Everything is fantastic except they charged us $7000 extra for meal charge of my 2 year old kid which he did not order any food in dinner and breakfast

After staying here multiple times, I can say it is always friendly, clean and well maintained. Still, westerns have to realize this hotel caters to mostly Japanese clients, and the beds reflect this, being lower and firm.

After staying here multiple times, I can say it is always friendly, clean and well maintained. Still, westerns have to realize this hotel caters to mostly Japanese clients, and the beds reflect this, being lower and firm.

The hotel is close to the Karuizawa outlet and station. The breakfast offers interesting options but taste is okay only.

The hotel is close to the Karuizawa outlet and station. The breakfast offers interesting options but taste is okay only.

The room size was a kind of small for 2 adults.

The room size was a kind of small for 2 adults.

We enjoyed our stay here. The breakfast was amazing and the service was excellent.

We enjoyed our stay here. The breakfast was amazing and the service was excellent.

A very pleasant place to stay in winter.

A very pleasant place to stay in winter.

Great to stay!

Great to stay!

Enjoyed the atmosphere and the staff's friendly, competant manner.

We enjoyed the atmosphere and very gracious staff in particular.

We enjoyed the atmosphere and very gracious staff in particular.

What a delightful place! It was very clean, very rustic, and very reasonable for the amount paid! The breakfast itself is worth staying more for, with the freshest vegetables and the most delicious breads and drinks. The room was spacious and it felt nice and secluded despite being so near everything else. Taxi service is available by calling the front and it’s a pleasant walk to and from the shopping areas.

What a delightful place! It was very clean, very rustic, and very reasonable for the amount paid! The breakfast itself is worth staying more for, with the freshest vegetables and the most delicious breads and drinks. The room was spacious and it felt nice and secluded despite being so near everything else. Taxi service is available by calling the front and it’s a pleasant walk to and from the shopping areas.

The room allocated was different from the pictures on Hotels.com. When I enquired about this with the staff, I was told that there are multiple types of room under the same category and I should have indicated my preference while booking. This was not made known to me at anytime during the booking process at Hotels.com. I like Longing House and this was my third visit to the same hotel, but I wanted a specific room which I booked as per the pics shown while booking. I was disappointed to see the room allocated to me.

The room allocated was different from the pictures on Hotels.com. When I enquired about this with the staff, I was told that there are multiple types of room under the same category and I should have indicated my preference while booking. This was not made known to me at anytime during the booking process at Hotels.com. I like Longing House and this was my third visit to the same hotel, but I wanted a specific room which I booked as per the pics shown while booking. I was disappointed to see the room allocated to me.

Amazing place, amazing staff, amazing everything. Only downside was neighbors upstairs were treating their room like a bouncy castle, and since the walls are pretty thin, we’ll yeah. But again, everything else was perfect.

Amazing place, amazing staff, amazing everything. Only downside was neighbors upstairs were treating their room like a bouncy castle, and since the walls are pretty thin, we’ll yeah. But again, everything else was perfect.

While the property could benefit from modern-day amenities and customer service, we had a nice little stay at this property. Good access to Karuizawa by car. The good - atmosphere, access, private baths, parking, comfortable beds The bad - no early check-in (not even by 5 min), bugs in the stairwells should be cleared by maintenance, the breakfast in the restaurant needs an upgrade, signage missing for private baths A & B.

While the property could benefit from modern-day amenities and customer service, we had a nice little stay at this property. Good access to Karuizawa by car. The good - atmosphere, access, private baths, parking, comfortable beds The bad - no early check-in (not even by 5 min), bugs in the stairwells should be cleared by maintenance, the breakfast in the restaurant needs an upgrade, signage missing for private baths A & B.

Excellent stay as usual

Excellent stay as usual

This hotel is amazing and probably my best experience during traveling. 1. Easy to reach by car and easy parking. 2. Outstanding hotel design 3. Free coffee, tea 4. Free private bathroom for family 5. Nice service 6. Breakfast is 5 stars hotel’s level but not expensive at all if you book with room. Everything is perfect!!

This hotel is amazing and probably my best experience during traveling. 1. Easy to reach by car and easy parking. 2. Outstanding hotel design 3. Free coffee, tea 4. Free private bathroom for family 5. Nice service 6. Breakfast is 5 stars hotel’s level but not expensive at all if you book with room. Everything is perfect!!

Tudor style property. Nice and clean but beds need to be changed and generally hotel needs a sprucing up

Excellent stay in Karuizawa! The hotel provided nice service, clean room and delicious breakfast. We satisfied a lot and will choose Longinghouse definitely when I visit Karuizawa again!