Slept well and great selection for breakfast . Excellent location .

Wonderful staff and lobby level. Bed was very comfortable, but bathroom was not great. I don’t think carpet belongs in bathrooms and it smelled wet and not great. Was totally fine for one night and the bar and coffee areas were wonderful.

Wonderful staff and lobby level. Bed was very comfortable, but bathroom was not great. I don’t think carpet belongs in bathrooms and it smelled wet and not great. Was totally fine for one night and the bar and coffee areas were wonderful.

Great experience good base for a wedding reception

Great experience good base for a wedding reception

The hotel was clean enough but not immaculate, and generally slightly on the shabby side. Staff were pleasant and happy to help when we asked, but not proactively making sure everything was going to be fine before we had checked. If somebody booked me to stay again I wouldn't complain, but if choosing myself I'd probably look around for an alternative before booking again.

The hotel was clean enough but not immaculate, and generally slightly on the shabby side. Staff were pleasant and happy to help when we asked, but not proactively making sure everything was going to be fine before we had checked. If somebody booked me to stay again I wouldn't complain, but if choosing myself I'd probably look around for an alternative before booking again.

Clearly there has been investment into the front exterior, foyer, bar and lounges. Unfortunately the room was tired looking. Paint peeling off the bath, ceiling needs painting, noisy floor boards and doors that don’t close quietly, with resulted in a poor nights sleep. There aren’t a great deal of hotels in Hereford, so this one has no excuse for being so much better. No warm welcome/smile from reception, pretty much just handed a peace of paper with all the necessary details on, lazy approach.

Duvet covers were feather down which were too. hot for summer making sleep uncomfortable also pillows were feather down also, unsuitable for summer .Room too hot also

Duvet covers were feather down which were too. hot for summer making sleep uncomfortable also pillows were feather down also, unsuitable for summer .Room too hot also

Nice staff comfy bed.Poor breakfast.

Nice staff comfy bed.Poor breakfast.

Staff very professional

Staff very professional

Poor dinner ribeye steak inedible Room clean but window pane broken plus non functioning secondary double glazing Comfortable beds excellent position in town Parking a problem. no unloading area before directed to pay car park

Poor dinner ribeye steak inedible Room clean but window pane broken plus non functioning secondary double glazing Comfortable beds excellent position in town Parking a problem. no unloading area before directed to pay car park

Central property near the Cathedral. Reasonable room and good breakfast included. Would stay again.

Alwas 1st class treatment and room

Alwas 1st class treatment and room

Lovely old hotel and would stay again. The lift is very small and the shower pressure on the 3rd floor was very poor but the room and bed were large and comfortable.

Lovely old hotel and would stay again. The lift is very small and the shower pressure on the 3rd floor was very poor but the room and bed were large and comfortable.

Clean but pretty worn down now. Nice in places. Location is perfect.

Clean but pretty worn down now. Nice in places. Location is perfect.

Average room

Upon arrival receptionist was very friendly and room seemed nice but dated. It was also extremely hot with no AC. A small fan was provided but this still left for an uncomfortable night’s sleep. We also noticed a patch of damp on the ceiling and running down the wall which we thought nothing of until 1am when we were awoken by dripping water coming from the ceiling which continued for most of the morning. When informing reception of this leak at checkout (a different lady from checkin) their response was “oh really” with much disinterest and no apology. Unlikely to return.

Average room

Upon arrival receptionist was very friendly and room seemed nice but dated. It was also extremely hot with no AC. A small fan was provided but this still left for an uncomfortable night’s sleep. We also noticed a patch of damp on the ceiling and running down the wall which we thought nothing of until 1am when we were awoken by dripping water coming from the ceiling which continued for most of the morning. When informing reception of this leak at checkout (a different lady from checkin) their response was “oh really” with much disinterest and no apology. Unlikely to return.

The hotel was exactly as advertised

The hotel was exactly as advertised

The whole hotel is in need of an upgrade. The only good thing was a helpful young girl on reception who moved us to a better room when I complained. Also had to pay £10 to park in public car park

The whole hotel is in need of an upgrade. The only good thing was a helpful young girl on reception who moved us to a better room when I complained. Also had to pay £10 to park in public car park

Ideal location, hotel is starting to feel tired and dated now