Peaceful, safe and staffs are friendly

I was impressed by the staff's response, such as preparing a surprise cake for my wife and son on their birthday. I was also satisfied with the restaurant and pool. I was concerned about the poor flow of water in the bathroom.

I was impressed by the staff's response, such as preparing a surprise cake for my wife and son on their birthday. I was also satisfied with the restaurant and pool. I was concerned about the poor flow of water in the bathroom.

Overall hotel service standard is flawless and tip top. Within 5 min for buggy rides, 10mins for room services.... FO team also excellence, Ms Mamee is so attentive, she came to help ensure our hotel transferred arrived on time. I highly recommend Hyatt Regency and we will come back again

Overall hotel service standard is flawless and tip top. Within 5 min for buggy rides, 10mins for room services.... FO team also excellence, Ms Mamee is so attentive, she came to help ensure our hotel transferred arrived on time. I highly recommend Hyatt Regency and we will come back again

Great hospitality. Staff are all welcoming. Nothing is too much trouble. Good vegan and veg options available. Great ability to switch off.

Great hospitality. Staff are all welcoming. Nothing is too much trouble. Good vegan and veg options available. Great ability to switch off.

If you want to spend your holiday in a modern looking building full of concrete structures and a beach which is hardly a beach with no sand and full of rocks then go nowhere else this is the place for you.

If you want to spend your holiday in a modern looking building full of concrete structures and a beach which is hardly a beach with no sand and full of rocks then go nowhere else this is the place for you.

The room desin and capcilty is so nice for our stay. (2 adult and 1 child) and very satisfied to bath facility. I would like stay again if I could have chance to visit Koh Samui.

The room desin and capcilty is so nice for our stay. (2 adult and 1 child) and very satisfied to bath facility. I would like stay again if I could have chance to visit Koh Samui.

Staff was super friendly.

Staff was super friendly.

Nice clean villa. Friendly staff. Happy to be there.

Good!!

Good!!

Nice clean villa. Friendly staff. Happy to be there.

Very good hotel great service need to clean better the rooms

Very good hotel great service need to clean better the rooms

Very nice hotel staff was very friendly and helpful. Ideal for families with kids

Very nice hotel staff was very friendly and helpful. Ideal for families with kids

Stayed for our family wedding. Can’t fault the hotel.

Stayed for our family wedding. Can’t fault the hotel.

Absolutely perfect stay! Highly recommended! One minor thing to keep in mind, the hotel's beaches have some rocks, so we needed to go to other beaches.

Absolutely perfect stay! Highly recommended! One minor thing to keep in mind, the hotel's beaches have some rocks, so we needed to go to other beaches.

We loved our welcome drinks and front desk staffs. We loved the atmosphere by the beach, pools, the pool staff was very friendly and SeaSun restaurant staffs were friendly and made us delicious cocktails. We booked 4 rooms to surprise my family for the Thai New Year all the way from New York City. The issues were 2 rooms out of 4 rooms had some facilities problems. First room issue was the outlet in the bathroom and AC unit wasn’t working. We called front desk and they be able to sent someone from maintenance to fix it luckily. The second room issue was the front door couldn’t locked and unsafe, AC unit was working very poorly. We called and they be able to responded on 1 out of 2 and fix the AC unit but never responded to fix the front door that couldn’t lock for the rest of the stay. It was 4 days 3 nights stayed. Buffet staffs were so rude to my auntie. One of the staffs were asked if we need any drinks, juice, coffee or anything to start the breakfast buffet. The staff responded was “juice you can help yourself at the bar we do not offer juice service to the table” meanwhile at Sri Panwa they be able to assist us with the very basic simple inquiries without hesitation or any kind of attitude. We definitely not looking forward to come back with my whole family of 14 people and the amount of the money that we spent it should be minimal issues regarding all the issues were occurred during our stays to celebrate our Thai New Year nor stay for the future.

We loved our welcome drinks and front desk staffs. We loved the atmosphere by the beach, pools, the pool staff was very friendly and SeaSun restaurant staffs were friendly and made us delicious cocktails. We booked 4 rooms to surprise my family for the Thai New Year all the way from New York City. The issues were 2 rooms out of 4 rooms had some facilities problems. First room issue was the outlet in the bathroom and AC unit wasn’t working. We called front desk and they be able to sent someone from maintenance to fix it luckily. The second room issue was the front door couldn’t locked and unsafe, AC unit was working very poorly. We called and they be able to responded on 1 out of 2 and fix the AC unit but never responded to fix the front door that couldn’t lock for the rest of the stay. It was 4 days 3 nights stayed. Buffet staffs were so rude to my auntie. One of the staffs were asked if we need any drinks, juice, coffee or anything to start the breakfast buffet. The staff responded was “juice you can help yourself at the bar we do not offer juice service to the table” meanwhile at Sri Panwa they be able to assist us with the very basic simple inquiries without hesitation or any kind of attitude. We definitely not looking forward to come back with my whole family of 14 people and the amount of the money that we spent it should be minimal issues regarding all the issues were occurred during our stays to celebrate our Thai New Year nor stay for the future.

Great state of the art holiday hotel - quiet, great service of the employees who are extremely nice and service oriented. Not one of those overcrowded hotels. If you want all inclusive and cheap food you may want to book somewhere else - this hotel is a little bit more on the pricy side.

Great state of the art holiday hotel - quiet, great service of the employees who are extremely nice and service oriented. Not one of those overcrowded hotels. If you want all inclusive and cheap food you may want to book somewhere else - this hotel is a little bit more on the pricy side.

Stunning views. Excellent service, good dining

Stunning views. Excellent service, good dining

The restaurant Lagan cuisine or whatever it was called gave me and my brother both severe food poisoning for the entire day. Was the only meal we ate that day so we were 100 percent sure. Do not recommend the restaurant and don’t eat the chicken pad Thai. Not the hotels fault really but was very disappointing. We were living in the bathroom for about 30 hours.