Hospitality was superb

Hospitality was superb

Best hotel! Staff is super nice and the hotel itself is beautiful

Terrible customer service by hotel and hotels .com. I pre-paid a non-refundable rate. My plans changed and I was going to be 2 days late to my reservation. I did not ask for any money back , but because I didn’t show Up within a certain time period of my reservation, even though I had paid for 100% of it, I could 1) not check in and use the reservation I paid for and 2) hotels.com did not give me any money back. Ridiculous policy and if there another comprehensive service like Hotels.com I would use it.

Terrible customer service by hotel and hotels .com. I pre-paid a non-refundable rate. My plans changed and I was going to be 2 days late to my reservation. I did not ask for any money back , but because I didn’t show Up within a certain time period of my reservation, even though I had paid for 100% of it, I could 1) not check in and use the reservation I paid for and 2) hotels.com did not give me any money back. Ridiculous policy and if there another comprehensive service like Hotels.com I would use it.

Beautiful hotel on the beach.

Fabulous

Fabulous

Great place, awesome view. Would recommend.

Great place, awesome view. Would recommend.

I travel a lot, a know the difference between a $350 a night hotel and a $1000 plus a night hotel. St Regis cost me $1450 for one night and is perhaps the biggest rip off I have ever been subjected to. The entrance is awful. Decor is old. Elevators are not working. The pool area is pathetic and the main Greek restaurant a joke. I went there to eat last night at 8:30pm and there was NO ONE in the restaurant. The St Regis bar is more like a McDonals serving drinks. Awful.

I travel a lot, a know the difference between a $350 a night hotel and a $1000 plus a night hotel. St Regis cost me $1450 for one night and is perhaps the biggest rip off I have ever been subjected to. The entrance is awful. Decor is old. Elevators are not working. The pool area is pathetic and the main Greek restaurant a joke. I went there to eat last night at 8:30pm and there was NO ONE in the restaurant. The St Regis bar is more like a McDonals serving drinks. Awful.

I travel a lot, a know the difference between a $350 a night hotel and a $1000 plus a night hotel. St Regis cost me $1450 for one night and is perhaps the biggest rip off I have ever been subjected to. The entrance is awful. Decor is old. Elevators are not working. The pool area is pathetic and the main Greek restaurant a joke. I went there to eat last night at 8:30pm and there was NO ONE in the restaurant. The St Regis bar is more like a McDonals serving drinks. Awful.

The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving old money. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations.

The hotel is aesthetically pleasing, but the overall service quality is just average. The bellboy was friendly, but the rest of the staff seemed to provide merely adequate service. They appeared somewhat aloof, as if they were more accustomed to serving old money. I had an unpleasant encounter with a rude individual while waiting for the elevator. Despite being ahead in line, this person aggressively cut in front of us and complained about our speed, although we were waiting for others to exit the elevator first. Initially, I thought this person was a guest, but upon seeing them again in the lobby the next day, I suspected they might be part of the staff. Regarding room and balcony cleanliness, it was passable, though not impressive. However, the view was indeed spectacular. It seems like the hotel might be catering to guests with higher spending expectations.

The service from check in to check out was incredible!

The service from check in to check out was incredible!

This place is fantastic. A five star stay with a great view, staff and location. They had a car service available which made it quite worth it.

This place is fantastic. A five star stay with a great view, staff and location. They had a car service available which made it quite worth it.

Amazing. Super clean. Staff outstanding!! And the shopping nearby. Workd class.

Amazing. Super clean. Staff outstanding!! And the shopping nearby. Workd class.

Great stay

Great stay

Everything was to my liking. Excellent customer service all around the resort. I would visit again and recommend it to others.

Everything was to my liking. Excellent customer service all around the resort. I would visit again and recommend it to others.

Rooms need to have some maintenance , had a dryer I. The room that was no opera table, they swapped it out for one from another room, that one was better but kept sitting down befor clothes were dry ,,, ice maker in freezer was non operational , phone in room were old and would cut out after a couple of minutes or if you walked in the other room , room service food was limited , expensive , and sub par quality.... great location friendly staff

Rooms need to have some maintenance , had a dryer I. The room that was no opera table, they swapped it out for one from another room, that one was better but kept sitting down befor clothes were dry ,,, ice maker in freezer was non operational , phone in room were old and would cut out after a couple of minutes or if you walked in the other room , room service food was limited , expensive , and sub par quality.... great location friendly staff

Would definitely go again in a heartbeat.

Would definitely go again in a heartbeat.

Fantastic location! Beachfront and right across from the shop. Close to restaurants and grocery stores. The balconies are large and have comfortable loungers. My only constructive criticism

Fantastic location! Beachfront and right across from the shop. Close to restaurants and grocery stores. The balconies are large and have comfortable loungers. My only constructive criticism

The front desk was atrocious. My uber eats were not delivered for over an hour and half. manager not helpful. prices exorbitant for what you receive. many other hotels in Miami that are much better and a lot less expensive.