We were under a mandatory evacuation and booked this hotel after reviewing the restrictions listed on the booking platform. The platform said “pet friendly” and do not restrict a cat. After arrival, our family was denied check-in and denied a refund. Paid more for a different hotel and had to eat the cost of this hotel during a state of emergency.

We were under a mandatory evacuation and booked this hotel after reviewing the restrictions listed on the booking platform. The platform said “pet friendly” and do not restrict a cat. After arrival, our family was denied check-in and denied a refund. Paid more for a different hotel and had to eat the cost of this hotel during a state of emergency.

Check in was super easy, while parking was a bit of a hassle sometime, everything else about the hotel and the are its in served us very well during our short stay :)

Check in was super easy, while parking was a bit of a hassle sometime, everything else about the hotel and the are its in served us very well during our short stay :)

Great hotel for an overnight stay out of the hurricane craziness. We lost power at our home and needed a comfortable bed, ac, food, not too far from our home. Hotel was clean, friendly staff, comfortable beds, clean room. Amenities were nice but didnt use bc of arriving late and raining. Breakfast- my kids said it was good, tho didnt love paying for my 14yo to eat. 13 and under eat free, so my 12yo did get to eat for free, but I paid 11$ for my 14yo. I do feel all children should eat free, especially for the price we paid for the room. Parking was not clear, so we parked further than we needed to. Once checked in we were told our key gets us into their parking but I didnt want to go out in the rain, late at night to repark. It would have been helpful if it was posted so i couldve parked at the entrance, checked in, then driven right into their gated parking closer to the entrance. It looked as though valet or parking further away was the only options. Those two things are only small complaints that now that i know, I'd adjust accordingly in the future. The staff, rooms, amenities, closeness of places to eat & groceries if needed were definitely great and i recommend the hotel.

Great hotel for an overnight stay out of the hurricane craziness. We lost power at our home and needed a comfortable bed, ac, food, not too far from our home. Hotel was clean, friendly staff, comfortable beds, clean room. Amenities were nice but didnt use bc of arriving late and raining. Breakfast- my kids said it was good, tho didnt love paying for my 14yo to eat. 13 and under eat free, so my 12yo did get to eat for free, but I paid 11$ for my 14yo. I do feel all children should eat free, especially for the price we paid for the room. Parking was not clear, so we parked further than we needed to. Once checked in we were told our key gets us into their parking but I didnt want to go out in the rain, late at night to repark. It would have been helpful if it was posted so i couldve parked at the entrance, checked in, then driven right into their gated parking closer to the entrance. It looked as though valet or parking further away was the only options. Those two things are only small complaints that now that i know, I'd adjust accordingly in the future. The staff, rooms, amenities, closeness of places to eat & groceries if needed were definitely great and i recommend the hotel.

My carpet in the room was soaked… NOT damp but flooded… I did a complaint online and never seen a response.

My carpet in the room was soaked… NOT damp but flooded… I did a complaint online and never seen a response.

The room seemed clean. There was a fridge, but no microwave. The sink was clogged and took a LONG time to drain after just brushing our teeth. Since we were only staying one night, we didn't report the clogged sink until check out. The bed and pillows were incredibly comfortable.

The room seemed clean. There was a fridge, but no microwave. The sink was clogged and took a LONG time to drain after just brushing our teeth. Since we were only staying one night, we didn't report the clogged sink until check out. The bed and pillows were incredibly comfortable.

Great location, facilities were great rooms were very spacious

The hotel and room was very clean and smelled nice we really enjoyed our stay staff was amazing polite and courteous.

The hotel and room was very clean and smelled nice we really enjoyed our stay staff was amazing polite and courteous.

We thoroughly enjoyed our stay at this property. Check-in was easy and the staff were very kind and helpful. There is a $5 parking fee. The pool and deck over looking the lake have several seating options and was a great way to relax. Enjoy a game of bean bag toss while on the deck as well. They have a delicious breakfast buffet that is reasonably priced. The hotel is conveniently located within walking distance of several restaurants and shops. Although this property welcomes pets, they do a phenomenal job cleaning because we did not find one strand pet hair in our room. We will definitely stay here again.

Everything about this venue was perfect. Location, amenities, pricing, and staff.

Excelent

Everything about this venue was perfect. Location, amenities, pricing, and staff.

It was a pleasant stay clean and quiet even with kids on property i felt safe and loved so many places to eat with in walking distance the elevator carpet had a smell but that can be a easy fix loved the walking pool for those who have trouble climbing up and down the ladder

It was a pleasant stay clean and quiet even with kids on property i felt safe and loved so many places to eat with in walking distance the elevator carpet had a smell but that can be a easy fix loved the walking pool for those who have trouble climbing up and down the ladder

great experience over all . we loved it

great experience over all . we loved it

Very nice hotel in a great location for dining and shopping.

Great

Loved the boutique feel of the property, larger rooms, convenient location. Only thing I was sad about was that the pool was closed for maintenance, which is one of the reasons I booked the hotel.

Loved the boutique feel of the property, larger rooms, convenient location. Only thing I was sad about was that the pool was closed for maintenance, which is one of the reasons I booked the hotel.

Very happy although no wine available during my stay

Very happy although no wine available during my stay

The hotel was in a good location with convenient nearby shopping. Cleanliness was a concern for me. The elevators smelled musty as if like someone threw up and was not properly cleaned. Also the staff never informed me that the breakfast was not included in the reservation. I was surprised that they charged me $15 for basically some eggs, bread and oat serial. I would have gone to better breakfast options outside the hotel if I had know that's how much they would be charging us.

Everything was excellent. The only downfall was the pool was closed for all the time we were there.

Everything was excellent. The only downfall was the pool was closed for all the time we were there.

The hotel was in a good location with convenient nearby shopping. Cleanliness was a concern for me. The elevators smelled musty as if like someone threw up and was not properly cleaned. Also the staff never informed me that the breakfast was not included in the reservation. I was surprised that they charged me $15 for basically some eggs, bread and oat serial. I would have gone to better breakfast options outside the hotel if I had know that's how much they would be charging us.

Everything about this property was top notch!