Awful

Awful

It was great! Love the beach

It was great! Love the beach

Our feet were black from dirt on the floor. The elevator situation was also a pain. Otherwise it was a good place.

Our feet were black from dirt on the floor. The elevator situation was also a pain. Otherwise it was a good place.

lack of communication, elevators were broken

lack of communication, elevators were broken

Oceanfront room with view of ocean. Room was tastefully decorated and every possible need in the kitchen was provided. Lots of towels as Well as a washing machine and dryer were provided in our room. Only two operating elevators in middle at the time with two on ends which were not available due to maintenance. But being located on fourth floor made it easy to quickly take the stairs. Great property and I would recommend to anyone!!

Oceanfront room with view of ocean. Room was tastefully decorated and every possible need in the kitchen was provided. Lots of towels as Well as a washing machine and dryer were provided in our room. Only two operating elevators in middle at the time with two on ends which were not available due to maintenance. But being located on fourth floor made it easy to quickly take the stairs. Great property and I would recommend to anyone!!

Everything was beautiful clean and amazing we really enjoyed it

Everything was beautiful clean and amazing we really enjoyed it

I didn't get the condo I had booked and was switched to another resort on the complete other end of the city. Right next to all this new construction so the sounds of hammers and what not all day was as relaxing as a room full of screeching babies. I could go on trust me cause it only got worse. I was so amazingly miserable I left a day early! NEVER AGAIN!

I didn't get the condo I had booked and was switched to another resort on the complete other end of the city. Right next to all this new construction so the sounds of hammers and what not all day was as relaxing as a room full of screeching babies. I could go on trust me cause it only got worse. I was so amazingly miserable I left a day early! NEVER AGAIN!

Was amazing views from our balcony so many friendly staff and clean!

Was amazing views from our balcony so many friendly staff and clean!

I didn’t like how rude the staff was and was very unhelpful. The room was still very dirty and the pots and pans were all greasy. It wasn’t a pleasant experience.

I didn’t like how rude the staff was and was very unhelpful. The room was still very dirty and the pots and pans were all greasy. It wasn’t a pleasant experience.

The property needs more elevators and the elevators need at least fans in them.

We pay all this money for cleaning fee but there was mold on the celling in the shower they just need to clean them way better and then clean the walls tht is heath code !!!

There was no toiled paper, trash bags or bath towels. Also the a/c did not work correctly and the washer was not working.

There was no toiled paper, trash bags or bath towels. Also the a/c did not work correctly and the washer was not working.

This condo was seriously neglected. When we complained to panhandle getaway supervisor( Jasmine Knighten)she told us that we didn't know what we were taking about. We were standing there looking at it. We walked in the stench of mold was very strong. The ceiling was covered with it and so was the pull out couch. The dining table had some kind of green fungus growing on its even though the lady said that she personally disinfected the room herself. We never received the extra pillows for the pull-out sofa, we had to request bedding for it because there wasn't any. There wasn't a hairdryer. There wasn't dish soap. The bedding in the bedroom had something on it and didn't seem to be clean. We had to take the stairs from the 12th floor multiple times due to only one of the four elevators was working. Overall I don't believe that panhandle cared if we were comfortable or not. It was obvious that they didn't care to maintain their rooms or the property. It was not worth the amount of money spent. Our trip was to visit grandkids and have them spend time with us at the beach and pool. I will be careful not to book with panhandle getaways in the future.

This condo was seriously neglected. When we complained to panhandle getaway supervisor( Jasmine Knighten)she told us that we didn't know what we were taking about. We were standing there looking at it. We walked in the stench of mold was very strong. The ceiling was covered with it and so was the pull out couch. The dining table had some kind of green fungus growing on its even though the lady said that she personally disinfected the room herself. We never received the extra pillows for the pull-out sofa, we had to request bedding for it because there wasn't any. There wasn't a hairdryer. There wasn't dish soap. The bedding in the bedroom had something on it and didn't seem to be clean. We had to take the stairs from the 12th floor multiple times due to only one of the four elevators was working. Overall I don't believe that panhandle cared if we were comfortable or not. It was obvious that they didn't care to maintain their rooms or the property. It was not worth the amount of money spent. Our trip was to visit grandkids and have them spend time with us at the beach and pool. I will be careful not to book with panhandle getaways in the future.

We stayed in condo 1032 for 3 nights and all I can say is that our stay was amazing. The room was nice and clean with an excellent view to the beach.

We stayed in condo 1032 for 3 nights and all I can say is that our stay was amazing. The room was nice and clean with an excellent view to the beach.

I certainly will never book through Panhandle Getaways ever again. When we arrived at the summit, we were rather rudely Greeted by Security who couldn’t even be bothered to check our reservation because P.G. Had neglected to provide us with the room code or leave our parking passes with the summit. When I asked where I needed to go to get this code i was told to look it up. After a call to PG I was given the code and assured someone would come to the hotel and bring us passes right away. Not wanting to miss them, i wasted precious hours waiting in the hotel room, but no one ever showed. I spent the time cleaning the room which had obviously not been cleaned as every surface was covered in a layer of sand and dead bugs. The next morning I called inquiring about the passes again and was told I’d have to come to the office to pick them up, but when I get there I was told that “mrs Nina” at security at the summit had my passes. I drive back to the summit Where I am again greeted very rudely by Miss Nina who tells me she has no idea why they would say that as that is completely against their policy. So more time was wasted. I call PG again and left a message but no one ever returned my phone call. That night our car was ticketed with a note threatening to be towed since we did not have the parking pass. Every time we left the hotel we were harassed upon reentry as well as every time we tried to come back from the beach since we had no wristbands. We never received any of this.

I certainly will never book through Panhandle Getaways ever again. When we arrived at the summit, we were rather rudely Greeted by Security who couldn’t even be bothered to check our reservation because P.G. Had neglected to provide us with the room code or leave our parking passes with the summit. When I asked where I needed to go to get this code i was told to look it up. After a call to PG I was given the code and assured someone would come to the hotel and bring us passes right away. Not wanting to miss them, i wasted precious hours waiting in the hotel room, but no one ever showed. I spent the time cleaning the room which had obviously not been cleaned as every surface was covered in a layer of sand and dead bugs. The next morning I called inquiring about the passes again and was told I’d have to come to the office to pick them up, but when I get there I was told that “mrs Nina” at security at the summit had my passes. I drive back to the summit Where I am again greeted very rudely by Miss Nina who tells me she has no idea why they would say that as that is completely against their policy. So more time was wasted. I call PG again and left a message but no one ever returned my phone call. That night our car was ticketed with a note threatening to be towed since we did not have the parking pass. Every time we left the hotel we were harassed upon reentry as well as every time we tried to come back from the beach since we had no wristbands. We never received any of this.

Please understand that I stayed here less than 2 weeks after hurricane Michael landed. The condo was clean but dated. The pools were closed pending cleaning. There were a lot of rowdy construction workers staying here at the time so the atmosphere was not very "family friendly". The bar and restaurant were also closed pending repairs. There are 16 floors to this complex and the roof was leaking due to hurricane damage, I know this because I could see water dripping inside the wall through holes in the back of the medicine cabinet (my condo was on the 13th floor). The property management company was very professional and courteous when I mentioned the water issue to them. Overall, this would likely be a good place to stay when all of the repairs are complete however, I have stayed at several other condos and hotels in the area and this was my least favorite one.

Please understand that I stayed here less than 2 weeks after hurricane Michael landed. The condo was clean but dated. The pools were closed pending cleaning. There were a lot of rowdy construction workers staying here at the time so the atmosphere was not very "family friendly". The bar and restaurant were also closed pending repairs. There are 16 floors to this complex and the roof was leaking due to hurricane damage, I know this because I could see water dripping inside the wall through holes in the back of the medicine cabinet (my condo was on the 13th floor). The property management company was very professional and courteous when I mentioned the water issue to them. Overall, this would likely be a good place to stay when all of the repairs are complete however, I have stayed at several other condos and hotels in the area and this was my least favorite one.

It is amazing condo.

It is amazing condo.