We were suppose to be at the Sheraton but due to the labor dispute they had arranged for us to stay at the Marriott which was located across the parking lot. It was very loud outside with noisemakers and music from the people on strike which ruined our stay. I did not like our hotel room- their was no privacy with the bathroom located in the middle of the suite and no locks on the sliding doors to bathroom. Will not be staying at either hotel again

We had to change hotels to the Hilton and there was no shuttle service so we had to pay, and as group of 11 it was quite expensive. Since it took so long to get the service, we arrived to the hotel later than expected and we were quite famished. Asked if there was anyway to get some food or drink, and the answer was a stern no. I am aware that there was a strike going on at the time, but come on. You need to do better.

We had to change hotels to the Hilton and there was no shuttle service so we had to pay, and as group of 11 it was quite expensive. Since it took so long to get the service, we arrived to the hotel later than expected and we were quite famished. Asked if there was anyway to get some food or drink, and the answer was a stern no. I am aware that there was a strike going on at the time, but come on. You need to do better.

This hotel is close to shopping and the transportation links into the downtown area. The staff were very helpful and friendly. The hotel was having a few labour disputes during our visit but the staff and management when above and beyond to ensure it had minimal effect on our stay.

This hotel is close to shopping and the transportation links into the downtown area. The staff were very helpful and friendly. The hotel was having a few labour disputes during our visit but the staff and management when above and beyond to ensure it had minimal effect on our stay.

I am writing to express my disappointment and frustration with my recent stay at your hotel. Unfortunately, my experience was negatively impacted by the ongoing labor strike, which resulted in a number of disruptions to my stay. Firstly, my room was not cleaned and no one refilled the essential toiletries nor linen during my stay. This made my stay quite uncomfortable, as I had to manage with limited resources and had to purchase additional items myself. Furthermore, the hotel restaurants were not open, and the alternative options were not up to standard and quite unsatisfactory. The overall cleanliness of the hotel was also subpar, which made me feel uneasy and uncomfortable throughout my stay. Moreover, despite the disruptions, your hotel did not make any relocation arrangements nor did it offer any compensation for the inconvenience caused to us .As a result, I had to bear the discomfort and inconvenience throughout my stay. I kindly request that you consider offering some sort of compensation for the disruption to my stay. I believe that it is only fair to receive adequate compensation for the inconvenience and discomfort caused by the labor strike. I hope that you take my concerns seriously and take appropriate measures to ensure that future guests do not experience similar disruptions. Thank you for your attention to this matter. Sincerely, Leo Tam

I am writing to express my disappointment and frustration with my recent stay at your hotel. Unfortunately, my experience was negatively impacted by the ongoing labor strike, which resulted in a number of disruptions to my stay. Firstly, my room was not cleaned and no one refilled the essential toiletries nor linen during my stay. This made my stay quite uncomfortable, as I had to manage with limited resources and had to purchase additional items myself. Furthermore, the hotel restaurants were not open, and the alternative options were not up to standard and quite unsatisfactory. The overall cleanliness of the hotel was also subpar, which made me feel uneasy and uncomfortable throughout my stay. Moreover, despite the disruptions, your hotel did not make any relocation arrangements nor did it offer any compensation for the inconvenience caused to us .As a result, I had to bear the discomfort and inconvenience throughout my stay. I kindly request that you consider offering some sort of compensation for the disruption to my stay. I believe that it is only fair to receive adequate compensation for the inconvenience and discomfort caused by the labor strike. I hope that you take my concerns seriously and take appropriate measures to ensure that future guests do not experience similar disruptions. Thank you for your attention to this matter. Sincerely, Leo Tam

Overnight stay next to the airport. Hotels have shuttle service so very convenient for following day back to airport. I house Starbucks or restaurant available. Comfy beds. All I needed

Overnight stay next to the airport. Hotels have shuttle service so very convenient for following day back to airport. I house Starbucks or restaurant available. Comfy beds. All I needed

Walking distance to the Olympic oval and to the mall.

Walking distance to the Olympic oval and to the mall.

So convenient and nice staff!

So convenient and nice staff!

The price is expensive, the room facilities are average, slippers need money! Bad review

Clean room. Comfortable. Close to SkyTrain and amenities.

Clean room. Comfortable. Close to SkyTrain and amenities.

The price is expensive, the room facilities are average, slippers need money! Bad review

We were staying here for a youth tournament and it was quite noisy til 11:30 with kids running around. The rooms are dated, but I am guessing that is why the “tournament” hosting rooms are what they are. They are spending $$ revamping the rooms and ours hadn’t got their just yet. Make sure you ask for the South Tower vs North Tower as the rooms are redone and quite nice their I’m told

We were staying here for a youth tournament and it was quite noisy til 11:30 with kids running around. The rooms are dated, but I am guessing that is why the “tournament” hosting rooms are what they are. They are spending $$ revamping the rooms and ours hadn’t got their just yet. Make sure you ask for the South Tower vs North Tower as the rooms are redone and quite nice their I’m told

Everything was great!

Everything was great!

My stay was short & sweet. The shuttle service was very good from airport to hotel at 11:30 pm. Fast and friendly check-in. Very quiet room. Lovely comfortable bed. Great setup for anyone who may be travelling for business and require desk space. I didn’t have time to explore the surrounding area, or fully enjoy the room, but will definitely use the hotel again when travelling or on business in Richmond. Handy Starbucks location on site. The pub/restaurant located in the main area infront of reception area is handy, the food was basic fair at a reasonable price for breakfast anyway.

My stay was short & sweet. The shuttle service was very good from airport to hotel at 11:30 pm. Fast and friendly check-in. Very quiet room. Lovely comfortable bed. Great setup for anyone who may be travelling for business and require desk space. I didn’t have time to explore the surrounding area, or fully enjoy the room, but will definitely use the hotel again when travelling or on business in Richmond. Handy Starbucks location on site. The pub/restaurant located in the main area infront of reception area is handy, the food was basic fair at a reasonable price for breakfast anyway.

Very well run hotel - excellent staff.

Very well run hotel - excellent staff.

Andrea at the front desk was great. Checked me in quick. Friendly. The hotel has a few different towers and it is a bit of a trek to get around. My husband and I were carrying our sleeping toddlers plus pushing a cart with our luggage and dog crate. By the time we walked all the way to our room on the 8th floor of the North tower, we noticed the bed was not made and there was a dirty towel on the bathroom counter. Obviously they forgot to clean the room before giving it to us. I called front desk immediately and they moved us to another room and gave a bit of a discount. However, it was very inconvenient to now have to trek all the way back to front desk to get new keys and then move to a different room. The hotel is pretty old. Definitely time to update. I was also disappointed that the pool was outdoor! I was not aware and it was too cold to use. We were excited to take all the kids to the pool for the long weekend so we ended up taking them to Minoru pool. That pool was super nice! Newly updated. Was massive. The lazy river, water slide, and rock climbing wall were fun. I did like that this hotel was pet friendly and that they offered a dog bed and dog bowls. Overall, mediocre experience and I would not stay here again.

Nice comfortable hotel within walking distance to shopping. Starbucks in lobby was excellent and ideal. Rooms weren’t restocked after arrival with coffee/tea but overall great hotel

Andrea at the front desk was great. Checked me in quick. Friendly. The hotel has a few different towers and it is a bit of a trek to get around. My husband and I were carrying our sleeping toddlers plus pushing a cart with our luggage and dog crate. By the time we walked all the way to our room on the 8th floor of the North tower, we noticed the bed was not made and there was a dirty towel on the bathroom counter. Obviously they forgot to clean the room before giving it to us. I called front desk immediately and they moved us to another room and gave a bit of a discount. However, it was very inconvenient to now have to trek all the way back to front desk to get new keys and then move to a different room. The hotel is pretty old. Definitely time to update. I was also disappointed that the pool was outdoor! I was not aware and it was too cold to use. We were excited to take all the kids to the pool for the long weekend so we ended up taking them to Minoru pool. That pool was super nice! Newly updated. Was massive. The lazy river, water slide, and rock climbing wall were fun. I did like that this hotel was pet friendly and that they offered a dog bed and dog bowls. Overall, mediocre experience and I would not stay here again.

Nice comfortable hotel within walking distance to shopping. Starbucks in lobby was excellent and ideal. Rooms weren’t restocked after arrival with coffee/tea but overall great hotel

Excellent