Need to take better care of property

This is a very limited resort.. the infrastructure is old, AC did not work as expected, ants in room, worst WIFI ever, dinning is just fine. The pool area is good, but you cannot rely only on that to rate a complete stay experience. The beach is beautiful but unusable as it's part of a natural reserve. No beach bar or infrastructure is allowed, plus water is full of jellyfish so if you go with kids, you wouldn't want that experience (my 3 years old daughter was stung by one). Service and staff deserves it's own paragraph. First of all, the general MOOD going around could be better described as "ANGER". Staff is angry working there (not sure if they are tired of turism or very bad payed). On the other hand, the staff is ONLY prepared for BRAZILIANS.. if you speak spanish, super slow or a mixture between portuguese and spanish (which is sometimes the only alternative) they all respond in a very rude way. They are RUDE to any turist that's not brazilian. JUST FYI Entertainment is good but very local.. even with kids entertainment that is ONLY handled in portuguese. Oh, one more thing. If you go with kids, keep in mind you'll walk long distances.. but not too bad.

There were three cockroaches in my room, the dining is limited, people were eating inside the pool. Horrible. Not at 5 star for sure.

There were three cockroaches in my room, the dining is limited, people were eating inside the pool. Horrible. Not at 5 star for sure.

This is a very limited resort.. the infrastructure is old, AC did not work as expected, ants in room, worst WIFI ever, dinning is just fine. The pool area is good, but you cannot rely only on that to rate a complete stay experience. The beach is beautiful but unusable as it's part of a natural reserve. No beach bar or infrastructure is allowed, plus water is full of jellyfish so if you go with kids, you wouldn't want that experience (my 3 years old daughter was stung by one). Service and staff deserves it's own paragraph. First of all, the general MOOD going around could be better described as "ANGER". Staff is angry working there (not sure if they are tired of turism or very bad payed). On the other hand, the staff is ONLY prepared for BRAZILIANS.. if you speak spanish, super slow or a mixture between portuguese and spanish (which is sometimes the only alternative) they all respond in a very rude way. They are RUDE to any turist that's not brazilian. JUST FYI Entertainment is good but very local.. even with kids entertainment that is ONLY handled in portuguese. Oh, one more thing. If you go with kids, keep in mind you'll walk long distances.. but not too bad.

It’s not 5 star hotel, let’s be realistic more like 2-3 star . Rooms are old and outdated (25 years ago ) , beds are stiff and horrible . No shampoos & continioners, no toiletries. No AC in hotel .. it’s uncomfortable to dine in the restaurants with heat .. food - horrible. Kitchen chefs have no clue what they are doing , they can not even make pica or rice . Restaurants it’s a joke .. same bad quality food , no service no idea what they are doing here . Staff super rude and seems that they don’t want to work. Swimingpool- nobody checks cleanness , or monitor what people are doing there .. people bring food and drinks to the swimingpool - imagine higiene when they get drunk and spill they cocktails and wash theirs hands in the water after food … Room service - doesn’t exist , you might get lucky if they make your bed sometimes and wipe the floor . The only benefit of this hotel is beach and weather. We are not staying again in this hotel ..

It’s not 5 star hotel, let’s be realistic more like 2-3 star . Rooms are old and outdated (25 years ago ) , beds are stiff and horrible . No shampoos & continioners, no toiletries. No AC in hotel .. it’s uncomfortable to dine in the restaurants with heat .. food - horrible. Kitchen chefs have no clue what they are doing , they can not even make pica or rice . Restaurants it’s a joke .. same bad quality food , no service no idea what they are doing here . Staff super rude and seems that they don’t want to work. Swimingpool- nobody checks cleanness , or monitor what people are doing there .. people bring food and drinks to the swimingpool - imagine higiene when they get drunk and spill they cocktails and wash theirs hands in the water after food … Room service - doesn’t exist , you might get lucky if they make your bed sometimes and wipe the floor . The only benefit of this hotel is beach and weather. We are not staying again in this hotel ..

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