The receptionists were very accommodating.

The ATM machine charges exuberant fee.

Location

Did not provide transportation to the airport and the construction

Check in and out was efficient. They held the room for us as our flight arrived late at night. Comfortable beds and clean. Complimentary breakfast was appreciated.

No Airport shuttle due to the labor dispute. We stayed in a Junior suite. While the beds were comfortable, the sofa bed was not. This room was tired looking and due for an update. Price of the room was crazy expensive (more than $700 CAD) for 3-star hotel.

Our room was a double Queen room. Beds were extremely comfortable and grateful for the extra pillow that was not a down pillow. Room was clean and a decent size. Check in and out was efficient. Sky train and a White Spot restaurant for breakfast was not too far and a walkable few blocks away.

No airport shuttle due to the labor dispute, which was the main reason for booking this hotel. I realize that it is peak season and will always have guests because of proximity to the airport, but with no extra little amenities in the room that are appreciated or complimentary breakfast, the price is obscene for a 3-star hotel. (More than $630CAD/night). Don’t pay for the breakfast if you do not get it complimentary! Walk to the White Spot or Starbucks which are a few blocks away.

Very friendly and helpful staff, good beds

The lounge furniture was dirty, the minibar was empty no glass in the room, no informations about the hotel or the surroundings, poor breakfast

It ticked the box for what we needed. The staff were friendly and engaging. We had an early morning flight so was perfect for the stay been close to the airport. Parking is extra. When we booked this hotel we thought we’d drop the hire car off the evening before and use the hotel shuttle bus to the airport the next day, when we checked in I discovered that the shuttle bus staff were striking so no transport available other than booking a taxi. The hotel were very apologetic even though it wasn’t their fault, we kept our hire car and they gave us free parking for the inconvenience.

The hotel didn’t feel in a nice area of Vancouver so didn’t venture out.

ridiculously expensive. would never stay there again

price

THe hotel is ondergoing renovations in the main areas, with the rooms already done. However the rooms/hallways still look dated. A renovation is more than moving in new furniture.

quality of the bed

Room and customer service was great

The striking noise from the workers woke me up in the morning and continued throughout the morning which wasn’t very relaxing at all

Location is excellent, easy reach to skytrain and walk distance to nearby restaurants. Was able to check in early so a big “tick”

Our room was on top floor - bit noisy not sure from lifts / roof

Did not have breakfast.

Cost was excessive.

convenient to airport and shuttle was timely! bar and evening dinner meal was great.

our room was next to the fitness center and the door was loud each time it opened and closed. not fair!😩

The front desk service was excellent. Helpful for transportation to airport and Richmond mall and good restaurants nearby

The room/suite seemed small and dark for the price/night

The bedrooms were clean and the bed was comfortable

It appeared rundown tired and old fashioned and ugly in the foyer and public rooms and not what I’d expect from a Hilton or the cost of the room or the 4 stars that booking.com gave it.

Left behind some items and the staff was very helpful in returning them. Very friendly place!

Staff were friendly and helpful. Location was great.

The room was a bit small.

location, comfortable and clean

proximity to airport , on site restaurant , comfortable bed, quiet room

pull out sofa was AWFUL. Small room and media / TV system could use an upgrade.

Comfy beds

Cleanliness was terrible. Stains all over the couch, weird spit-like marks on one wall, bathtub didn't drain, no lotions or soap provided, and only 1 small shampoo/conditioner for a family of 5.