The facility was beautiful! The staff was amazing!

The property is gorgeous! The food was AMAZING (not always the case at resorts) and we really loved the adults-only pool!

N/A

truly gorgeous, very friendly and comfortable

the food everywhere was amazing but it’s all very pricey so just keep that in mind (drinks are $20 each)

Conference. Hotel is an extraordinary cultural and architectural icon. And you don't sacrifice comfort/ luxury to get the vibe. Expensive but not outrageous considering what you get.

Always would like lower price esp in June in Phoenix, but buisness conference was there so..... Of course very hot but that was totally expected.

Very friendly staff.

We were lied to that the hotel was booked and our families couldn't get room together. Also, the AC in our room rattled horribly when it kicked on and off, so did the refrigerator.

architecturally beautiful hotel with comfortable beds, very friendly staff and super clean. Stayed for 4 nights and my favourite was spending time at the Tierra Luna Spa and experiencing their wellness amenities.

Food was a little overpriced

The property was clean and well kept. The architecture of the buildings were beautiful as well as the gardens. The staff were very friendly. The kids loved the pool! There were 7 but we only ever made it to the pools with the water slides, which were great.

Nothing

Beautiful hotel. Friendly staff at MacArthur's restaurant.

I had sent several messages about scheduling a massage, starting 2 days before my stay. The responses were ambíguos. In the end, no one confirmed a massage for me. Strange

The Biltmore Resort is an Arizona icon. It’s a textural delight and wonderful place to make a special memory. The grounds and interiors are beautiful. Great location. Great dining.

I think the signage around the property could be updated and clearer. It’s a large resort and an enhanced way making system would go a long way to clarify where to park, how to get to the Spa, etc.

pools and gym

not enough lounge chairs

The staff was fantastic - well trained and extremely friendly and helpful. They went above and beyond to make our stay memorable.

The property was great and so was the staff thankfully because my reservation with booking was a disaster and I will never use them again. I appreciate the staffs help getting everything figured out which they didn’t have to do

grounds were clean and the staff was on point

something out of there control the crickets lol

We were so amazed at how wonderful this resort was! Tons of pools, food was great, lots of places to eat. The customer service was amazing from everyone we met!

It was not walking distance to anything but you could Uber

beautiful grounds nice pool

extremely overpriced for every thing including drinks by the pool