Sauna build outside, kind of special

No restaurant at the hotel, facilities close at 6pm, too early

Missing whole wheat bread at breakfast

More variety for bread snd oatmeal

Nice and cosy cottage in the forest with all basic facilities, spacious but quiet basic for the price they ask.

Our arrival day was on December 24th, Christmas Eve. We were planning to have a Christmas dinner in the hotel's restaurant. But they forgot to tell us that since December 23rd they had a power outage in this area due to extreme weather conditions. There were no electricity, no water, no heating in the chalet!!! They could have sent us at least a short email. We had a long flight from overseas travelling with a small child. All the shops were already closed at the time of our arrival to the property. They haven't even provided emergency water supply in the chalet and we couldn't buy it anywhere. We had to go to the main building to get some water . They tried to heat the chalet with wood burner before our arrival. But no sorry, no discount for this night we slept in our clothes and used wood burner to keep the chalet somehow warm. Terrible unacceptable level of service and hospitality. The power was back only next afternoon. The chalet we stayed in was infested with mice, we saw a lot of mice droppings and heard scratching noises in the night. It was way too close to the nature than we expected.

We were 4 adults staying in one of the hotel's chalets for 5 nights over Christmas. There was a huge snowstorm that knocked the power out for 3 days. We were fortunate to have a wood stove inside the chalet and an outdoor propane bbq and could cook during the time there was no power. The staff at the hotel were helpful in bringing both wood and propane at no cost after we bargained with the management office. No candles were provided. The chalet itself is small and basic but reasonably comfortable, set in the woods and very quiet. Normally, there is only one parking space per chalet but we were allowed to park two cars as the hotel was not busy. It is possible to cook although there is no oven. If guests do cook, be prepared to bring everything you need including salt.

There was an absence of amenities. One roll of toilet paper, a small box of tissues. I realize the chalet is probably on a septic system but better quality paper products would be nice. Not enough hand soap. No hand towels or face cloths and a small bath towel. There were few hooks to hang clothing in the upstairs bedroom and no closet. The sofa bed was terrible - difficult to open properly and impossible to close. A rethink of the sofa bed is a must. No bedding was provided for this sofa bed. One of us slept under their coat on this bed the first night. Strangely, it is impossible to call reception. It should be available and accessible into the evening. What if there is a problem (like no bedding) or a crisis in the night? When guests call the phone number provided, it is answered in Montreal, not at the hotel and only during office hours. Cutlery (and dishes) on top of the fridge is awkward. Wood should be free. Room prep should include ice cubes in the freezer. There is no WIFI. Facilities such as a swimming pool are advertised but not available to guests staying in the chalet. It is not inexpensive. More basic services should be provided and better directional signs would be helpful, especially for those of us arriving at night.

the space, location, staff and the cleanliness.

Quite expensive

Location, clean,

The reception girl who did our check in on Oct 03 and check out on Oct 04 is very nice and help. Because we forgot our cellphone chargers at hotel, so we called hotel and went back hotel on Oct 05 to get them. We had very bad experience with another reception girl on duty. She did not want to help, just say she know nothing. It took us a lot effort to get our chargers back, which were inside a draw under reception desk.

clean and bright

like it all

Room was new, nice and cozy. Bunk beds were fun for kid and appreciated, gives privacy to parents. Breakfast was simple nice, having it outside is great, may need more staff to replenish. Pool was quiet and so zen with trees around. Close to Sutton village. Fire pit outside is a nice touch.

Property maintenance 4 wheeler driving in front of windows in AM. It seems there was a tennis court before, would be nice to have it again. Pool terrace was not ready - I know they are still renovating as newish owners. Mold may become an issue with water touching wood on floor in pool area. Saw a larger crack in pool wall too. Corridor felt a bit like a school corridor so could be a bit more lively. Knocking at door at door to do cleaning services and we forgot to put Do not disturb sign.

the rooms

could only go to pool if staff was there key didnt work and the lights ouside at night didnt either

breakfast is awesome

nothing

The staff Breakfast Cleanness

Pool area was hot The pool need to be repaired. Expected fridge in the room

Very friendly staff. Rooms smell nice because of the wood. Renovated bathroom. Very clean.

A fridge in the room would be useful. Only one electric plug for electric cars in the parking, it would be a great idea to have more of that.