the spa was excellent

the food was subpar, and the room rate went up after I booked it. I had to cancel one night because of cost. I don’t think my rewards were applied. I already reached out to booking.com about this but no reply.

I liked the grounds/ garden/ grove and citrus trees, the restaurant was ok, the room was large, plenty of parking and the staff was friendly. The food was good to OK and crowd who stayed in the resort were civilized and upper middle class.

The pool because they let outsiders use the pool and mix in with the hotel guests. This had lowered the standard of the pool, made it crowded and in a bad way, rowdy kids and people ( not staying and paying the high room rate) taking up prime location around the pool. The mattress in the room was lopsided, meaning the side that is next to the night table was used so much that it had almost collapsed compared to the side near the wall. The mattress is worn out and must be replaced with new. Noise: there was a constant whirring noise in the room, very bothersome at night, not sure if it was the small refrigerator or was coming from outside.

Accessible to conference

The setting, the grounds, and the service people are wonderful.

The room rates have become astronomical when the BNP Paribas tournament is running. After resort fee and taxes, the standard room was more than $900 a night!

Spacious, comfortable, quiet and clean room. Daily maid service was of highest standards. Beautiful grounds; great pool; nice fire pits. Ideal location.

Food was mediocre

spacey room, nice pool. free fruit picking from the various fruit trees around the resort!! (major highlight).

no breakfast, food options at on-property restaurants were pricey and low quality

it’s so green beautiful gardens. fire pits everywhere in the property

nothing to say

All the staff.... The location.... The rooms... The bed... The food and drinks. The amenities.

That the computer system was down... Had to get up and pay for the room early in the AM and it took them 2 times to get keys made to both rooms... Hence the computer issue. None of your staffs fault.

Nice environment, resort located in a nice area not too far from major stores. The resort had onsite entertainment in addition to pools that were open up late. There was live music on the weekend and fire pits to relax by.

Pool wasn’t as extravagant as pictured, not enough shade and smaller pool.

We liked the room and the facilities and that the pools were open late for swimming (even though the key cards kept not working to let us into the pools)

What could have been better is that the bar and restaurants shut at 9.00pm and also we had NO housekeeping for 3 days due to 'Covid' - that is now just an excuse for not employing enough staff. Shocking when paying over $500 per night that you have to go and collect clean towels, coffee and ask to have your trash emptied.

clean

Overall great experience! The pool was great, staff were very helpful and the food at the restaurant was delicious! Our room was perfect, great size and value!

I don’t have much to complain about. Everything was great, the only minor detail that comes to mind is the light in the sink area near the bathroom made a noise… but it wasn’t bothersome to me!