I liked the resort for the pool and the beach access. The Diplomat Prime restaurant and the playa restaurant. My room was clean.

The standards of Hilton have diminished drastically. Attracting low standards of people that lack manners and disrespect. In resorts with higher standards the quality of people know how to properly behave and carry themselves. The pool area needs more restriction to what you can actually bring. The pool area looked like everyone from Hialeah, Fl. was there with some restriction you can actually keep the place a little better. No outside floats (only children's, toddles swimming vest or a child's life Jacket) No outside drinks like a 2 Lider soda with your own pitcher of ice, No wagons.

Exceptionally good

Nothing

Everything!

Many people in the check in 🥹

Everything is exceptionally good

Nothing

Es cómodo y limpio

Me cargaron a mi tarjeta US600.00 como garantía de ese valor deben devolverme 534 dólares que no consumí y a la fecha no me han reembolsado

The pool and beach were really nice. One of the best mojitos I've ever had.

Every single transaction has 20% gratuity included already. Wouldn't have minded if servers were actually attentive and drinks weren't so expensive. Lots of hidden fees/taxes on the stay itself, so this added up to much more than we expected. Now that we are home our credit card charges are not adding up to the invoice we signed (got charged more and have to call them to sort it out).

No me gustó, el precio abusivo de más y más detalles. Las largas esperas, lo poco prácticos. Nadie hablaba español. No secador de cabello en la Habitación. Desastre. No volvería

Llegamos tarde con un niño, nos hicieron esperar más de una hora. No tenían ya Service Room ni nada para comer a las 23:00. NO unificaron mis dos reservas

Frente al mar

Pagué para cheking in más temprano y cuando llegue al hotel nos dicen que no era así que era si había disponibilidad lo cual no fue así .

Location

Very lack luster, overpriced and you will pay $50 a night to park on their garage which the room key rarely works to get in and out of the gate. The beds are rock hard as well. Save yourself $250 a night and stay at a Holdiay Inn. This place is all hype and I rate it 2/10.

Pool ist der Hammer

Das leider die Zimmer nicht so sauber sind. So wie der Balkon auch nicht geputzt

En realidad todo, la comida, las instalaciones, el personal todo fue espectacular. Lo recomiendo.

No tengo ninguna queja, todo me gusto.

Great location and beautiful facilities. The Quesadilla station was a great idea but could mix it up with burgers & hot dogs

Should have an area of the pool that’s adults only

המלון מהמם , חוף צמוד בריכה גדולה ארוחת בוקר עשירה , חדר מהמם בקומה 34 צוות אדיב .

הומה ועמוס , הצוות של החניה לא עצר לרגע הביאו מכוניות והחזירו בלי הפסקה . היו די ג׳יי ומסיבות בסופ״ש שהיינו , פחות לנו . למעלית לוקח זמן להגיע לקומות הגבוהות .

Les piscines, la proximité de la mer.

Les prix exorbitants pour les restaurants et bistrots. C’est beaucoup trop cher.

Right on the beach.

Needs some love and care. Saw too Much trash laying around that will eventually end up in the ocean. Parking is expensive. Valet doesn’t handle a crowd very well.

Nothing.

Disappointing Experience at the Diplomat Beach Resort My recent stay at the Diplomat Beach Resort in Hollywood Beach was far from the relaxing getaway my family and I had hoped for. Despite splurging on what we expected to be a luxurious experience to celebrate my wife's birthday and Mother's Day, we were met with disappointment at every turn. Firstly, the exorbitant prices for basic amenities were shocking. Paying $60 per night for valet parking or $47 for self-parking is highway robbery. Even worse, if you opt for a few hours of parking, you're still slapped with a hefty $43 bill. These prices are simply unjustifiable. Upon arrival, we were greeted not by the serene ambiance we had anticipated, but by a bustling business convention. The lobby was swarming with corporate types in suits, hardly the tranquil atmosphere we were seeking for a weekend getaway. The following day was no better, as the hotel played host to a high school prom, inundating the premises with rowdy teenagers. And to top it off, Mother's Day brought even more chaos, leaving the pool area and private beach unbearably overcrowded. Speaking of the pool and beach, the overcrowding was exacerbated by the hotel's practice of selling day passes and cabanas to non-guests. This meant that paying guests like us had to jostle for space with day visitors, further diminishing the quality of our stay. The cherry on top of this disappointing experience was the outrageous prices for food and beverages. $100 for two Caesar salads? Absurd. We were left with no choice but to seek sustenance outside the hotel premises, undermining the convenience we had expected from a luxury resort. In light of these issues, we made the decision to cut our stay short and leave a day earlier than planned. When we approached the hotel staff to express our concerns, they merely directed us to Booking.com, where we had made our reservation.

Las instalaciones

La gerenta/encargada que nos hizo el check out del hotel. Nos cobro agua que no consumimos, fue muy poco amable. Pagamos por la estadía una suma importante y nos dejo un gusto amargo por cargar u$s 9 que no correspondían! En los detalles esta la diferencia y la categoría de una marca/hotel. Lamentable y el error fue claramente de ellos. Un claro ejemplo de como en 5 minutos y con cero priorización por el cliente pueden tirar por la borda lo que había sido una buena experiencia .

The small pool was over crowded because the large pool wasn’t heated. The restaurant facilities were unable to accommodate a fully booked hotel. Almost impossible to get breakfast, especially for a party of six people.

The violated our privacy by entering our room without permission, I wrote to the general manager Mr Dean Lane

Front desk Staff it’s really bad

Las habitaciones my cómodas

Los tapetes, en la recepción no hablan español

The beds were exceptionally comfortable, everything was exceptionally clean. The place was absolutely beautiful.

The traffic was heavy and the drivers were rude and extremely aggressive. It would be nice to have more food selections nearby for variety.

Staff was friendly. Water was nice

They did not have my reservation. Took nearly an hour to checkin. I was “upgraded” to the room that I originally paid for. Additional $45 a day fee that was not told until check in. The beach was filled with trash everyday. So much garbage everywhere. The staff states it’s like this everyday.

NA

Crowded. No ability to order breakfast.

O hotel tem uma boa infraestrutura. Academia, piscina e ligação direta a praia. Mas em outros pontos deixa muito a desejar. 1. Quase nada está incluso no preço da acomodação. Você vai para a praia e tem que pagar por tudo, inclusive as cadeiras. 2. O Café da Manhã que está "incluso" exige que você pegue uma fila de 30 minutos a uma hora para conseguir ocupar uma mesa. O hotel tem 4 restaurantes na dependência e colocam apenas 1 deles para servir o café da manhã de todos os hóspedes. 3. O SERVIÇO DE ESTACIONAMENTO DO HOTEL É O PIOR DE TUDO. PARECE QUE ALOCARAM OS ALUNOS DA AUTO ESCOLA DO BAIRRO OARA COMANDAR A OPERAÇÃO. DESDE A DEMORA ATÉ O CUIDADO COM OS VEÍCULOS, TUDO DEIXOU A DESEJAR. OS FUNCIONÁRIOS DEMORAVAM, EM MÉDIA, 20 MINUTOS PARA ENTREGAR O CARRO. ALÉM DISSO, BATERAM O CARRO QUE ALUGAMOS NO NOSSO 1⁰ DIA DE VIAGEM, E FICAMOS DIARIAMENTE COBRANDO O HOTEL DE UMA RESPOSTA, MAS SEM SUCESSO. Em resumo, a infraestrutura do hotel é boa, a comida também e o atendimento dos funcionários do restaurante é feita com bastante atenção, mas a gestão do hotel, a recepção e o serviço de estacionamento é um desastre. Poucas vezes vi um hotel com uma qualidade tão baixa na prestação de serviço, sobretudo quando se trata de um resort do Hilton.

1. Quase nada está incluso no preço da acomodação. Você vai para a praia e tem que pagar por tudo, inclusive as cadeiras. 2. O Café da Manhã que está "incluso" exige que você pegue uma fila de 30 minutos a uma hora para conseguir ocupar uma mesa. O hotel tem 4 restaurantes na dependência e colocam apenas 1 deles para servir o café da manhã de todos os hóspedes. 3. O SERVIÇO DE ESTACIONAMENTO DO HOTEL É O PIOR DE TUDO. PARECE QUE ALOCARAM OS ALUNOS DA AUTO ESCOLA DO BAIRRO OARA COMANDAR A OPERAÇÃO. DESDE A DEMORA ATÉ O CUIDADO COM OS VEÍCULOS, TUDO DEIXOU A DESEJAR. OS FUNCIONÁRIOS DEMORAVAM, EM MÉDIA, 20 MINUTOS PARA ENTREGAR O CARRO. ALÉM DISSO, BATERAM O CARRO QUE ALUGAMOS NO NOSSO 1⁰ DIA DE VIAGEM, E FICAMOS DIARIAMENTE COBRANDO O HOTEL DE UMA RESPOSTA, MAS SEM SUCESSO. Em resumo, a infraestrutura do hotel é boa, a comida também e o atendimento dos funcionários do restaurante é feita com bastante atenção, mas a gestão do hotel, a recepção e o serviço de estacionamento é um desastre. Poucas vezes vi um hotel com uma qualidade tão baixa na prestação de serviço, sobretudo quando se trata de um resort do Hilton.

location and private beach

food and drinks too pricey

La ubicación

Todo, sucio, demasiada gente, falta de atencion, nadie te ayudaba en nada, muy mala atención Esperaba muchísimo más además por el costo Falta de mantenimiento y limpieza

Todo las picinas la playa el cuarto espectacular ❤️❤️

Birthday getaway - got an upgrade to ocean view, beautiful hotel, comfortable not stuffy. Great Super Bowl party and the spa was excellent too. We loved our trip!

The cabana rentals ruin the beach view - it's not a great strategy to allow them to sit in front of other people enjoying the beach. I'd suggest a separate area for them.

The pool area was spacious and well laid out. It allow for quiet sections when needed. The beach area was clean of debris and the service was excellent.

I was missing a hair dryer in my room and had to wait over 30 minutes with wet hair before one was delivered to my room.

The staff was wonderful, and the view was breathtaking.

The building could use a little sprucing.

Good

There isn’t too much to do at night

Location

Staff responsiveness was poor. All of them Check -in ( Forgot to give my DL back) Concierge bordering rude. Morning receptionist clueless. 1 hour 5 minutes to get my car back from Valet. Room view was terrible. The minibar was empty.