Location and airport shuttle. Keith was the only good front desk staff.

Unfriendly Front desk staff, Dio. Morning front desk staff didn't relay request for room clean up to housekeeping. No clean towels. Had to ask the front desk for new towels. Lacking in customer service.

All the staff at the Hotel were exceptional. Great location if visiting businesses in the area.

Not so good location for visiting downtown SF. Also food facilities in the Hotel and surrounding areas poor.

Great location & friendly staff

I like the appliances, furniture and heater. parking very well monitored

The additional bed was in very bad shape , very uncomfortable, and with no sheets and blankets , I had to go get a few , the food in the restaurant pricy based on the quality of the food , the coffee was super strong and bitter.

Close to airport, a tidy and reasonable business hotel

No bar open at time of stay. Little in way of food options on site.

Very clean and cozy

Good stuff working

Location

Very dirty. No facilities.

Clean room. Friendly check-in staff. Quiet upstairs in spite of the remodel below.

Upon leaving the maids directed us away from the working elevator, which I used 5 minutes earlier, to one that was used only by the construction/remodel crew and required us and our 2 very elderly family members to take a much longer and more difficult path out. The construction crew did their best to help us. We finally made it out just in time to get our 93 year old uncle his medication. Very tiring, stressful and unnecessary. I am following up why my credit card was charged significantly more than we were quoted via booking.com. Hard to find room because of lack of signage.

It was oki

It was oki

there were major building works taking place and it is basically a mess, stained carpets, no outside space, so forget waterside property

why don’t they mention it’s a building site

Very clean and the beds very comfortable

The room was newly-renovated and very clean and comfortable. The location is great.

Had problems with no hot water in the bathroom. The breakfast was terrible. We could only choose a muffin and a bad cup of coffee. They were out of cereals and other breakfast options which was very disappointing. It was also annoying that we had to pay for parking.

The property was under some renovations around the building, but our room was basically new, it went under renovations but it was a comfortable stay, especially the beds .

Just overall, the fact they had some construction stuff around the property, which made it look messy. But that’s it.

New remodel is modern and looks really nice 😊

Nothing to say! Everything was GREAT!

Nice remodel Great location close to the airport

Restaurant was closed No breakfast provided Charged for parking

Being next to the waterfront makes for a beautiful backyard. Took long walks in the evening. Very comfy, clean.

Tightly rationed breakfast

The bed was super comfy. TV in room are huge.

No pool avail without notice til we arrived and find out ourselves. We’re not informed at check in. No free coffee or water like others hotels offer other than what’s in your room. Not only that coffee dispenser don’t fit the coffee makers.

we've opted for included breakfast option which in the end it turned out to be one muffin & a bottle of water, anything else (omelette or ). In the end we've had our breakfast in the city. very disappointed in the first day there was nobody available to serve us the "breakfast" again ... to hand us over a water and a muffin 0/10

Good value but it is under Renivation and with string smells

Ok

Spacious clean rooms, well maintained property. Reception staff was wonderful especially Mr Roumel who went an extra hand to accommodate in upgraded accommodation after our room's water supply was disrupted due to some renovation work downstairs. Housekeeping staff did excellent cleaning everyday. Location is very near to San Francisco airport and has good facilities available nearby. Waterfront view is excellent.

Breakfast is very simple just coffee or juice and a bakery item in a packed box. After 10AM nothing is available to eat in the property. A large scale renovation is in progress with noise and disruption although they have tried to control everything well

The waterfront location.

The bed and pillows were a little soft for my comfort. The room was newly renovated so the bed head gave off that new wood, carpentry smell.

The staff was very welcoming and accommodating. Friendly and provided information when asked. room was nice and roomy.

The floor was dirty in the hallways leading up to the elevator. The rooms have spots on the floor all throughout the room. and stained, the couch was dingy and worn in with a slope in the middle.

Our room was upgraded to a bigger room , It has it own restaurant , security camaras around the parking lot, friendly staff

Cleaning not very well , missing hand soap , no complementary bottle water , the restaurant no chef available , food not so good and pricy.

Great location, friendly professional staff. Nice place that is close to freeways and SFO airport.