There was NO hot water. Maintenance had to come twice to our room to repair the hot water. Very Inconvenient when you are already standing in the shower, turn it on and it is freezing. You have to get out, call maintennace and wait 30 minutes for hot water. This happened the night we were there and the next day. Plus you have to pay $40 just to park which was not disclosed when booking.

Having hot water and not paying for parking.

Location was great Rooms were large with comfortable bed

The overnight lady was VERY VERY VERY VERY rude. Myself being in the hospitality industry was very disappointed by the way the lady spoke to guests acting as if we were a huge inconvenience. She was a middle aged white lady over night staff member. She made it to where I will not stay at that hotel ever again

The staff was friendly from the one interaction we had.

The room was okay at first glance. However you could tell the room was not properly cleaned, especially the restroom. There was residue on the bathroom sink. There was hair stuck in the drain. There was hair in the wash cloth. There were crumbs on the table. Also, every time the heat would click on there was a loud clicking noise that would sound. Also, half of the lights didn’t work in the room.

Location was convenient for access to my work location. I missed my flight and the hotel administration allowed me to keep my booking.

Booked a king bed, was given queen bed room. Could hear bathroom usage of adjacent rooms. Rooms are not noise free. There is no drive way and was a mess with snow in the city, taking a taxi was a challenge. one is required to take stairs to reach the reception

beds were super comfortable, bathroom was neat looking, and room was clean

wifi wasn’t that good nor the tvs

Infused Water & Cookies am Eingang, gute Musik Abends, nettes Personal

Das Hotel hat die besten Jahre hinter sich, da bin ich von Aloft etwas anderes gewohnt. Klimaanlage war so laut (und nicht wirklich ausschaltbar), dass Schlafen schwierig war. Für knapp 300 Euro Zimmerpreis happig

Absolutely everything about this hotel exceeded our expectations! The staff was the nicest, the room was SUPER clean, the bed was extremely comfortable!! Will definitely be back!!

How helpful everyone was, pleasant and location.

I went to Nashville with my wife for our wedding anniversary. We each separately contacted the hotel asking for the staff's help preparing the room to surprise each other. They kept the secrets from each of us and did a FANTASTIC job. My wife sent a romantic package to set up the room and I had chocolate covered strawberries delivered. They even upgraded our room to a huge suite so it would make our stay memorable. We will never forget the experience and if we are ever to visit Nashville again, we will be staying here for sure. Special thanks to Dominique, John, and Kris(hope it's spelled right). Not only them but the entire staff was awesome!!!

Nothing to dislike!!!

The location is very central to get to downtown Nashville and to the Vanderbilt area where I needed to be.

The staff was not good at communicating with each other, which led to my room not being cleaned for 4 out of the 5 days I was there, which made the stay very uncomfortable. It was important for me to be able to come back to a clean and comfortable room since I was there to visit my father who had just had a stroke - it was already a heavy situation, so I just wanted a comfortable place to stay, and this unfortunately did not meet that need.

Some of the breakfast machines were broken (espresso machine coffee was cold) but they had a great selection of food and there is a coffee/donut shop across the street so it worked out. We didn't end up eating at the hotel because the prices for breakfast was. . . A little steep.

The rooftop balcony could have been cleaner.

Location

Front desk was rude and room extremely dirty

It was very modern and very comfortable.

We had to pay for parking and breakfast.

Very clean, nice hotel

No hot water the entire stay

Room was very comfortable and spacious. The staff from the front desk , room service and the late night security staff was extremely courteous. Loved the location very close to downtown and plenty of great restaurants and bars within walking distance. Easy parking garage next door. We valet parked and it was super convenient. I was a little concerned about some of the reviews I found regarding poor customer service and safety. I did not find those to be the case for us.

What could be better... The bathroom tiles & shower are ready to be scrubbed down. It was not filthy by any means. Perhaps is time for a regrout or new tiles. Other than that, no complaints.

Comfortable room

No clock no draws no microwave trash from previous guest in bathroom

Shower was cold ever morning. When I requested service they came up and it turned on. The second day they actually insulted me and said I mustn't be using it correctly. I think I know how to turn on hot vs cold water. Something was messed up bc I'd let it run for like 10 mins