The room was spacious and nicely decorated.

The bed was low to the ground and super soft...too soft. The front desk didn't seem to have any haste or want to hurry to help customers.

I didn’t have breakfast as it wasn’t complimentary

The staff at the check in desk had the biggest attitude and began to tell me that because I got a room thru a third party that I overbooked them and I didn’t get the room I paid for I had to get a double room and the bed was uncomfortable the whole experience was disappointing as the parking also was 39.00 and they didn’t even give u directions on what to do I basically was on my own and was talked to rudely by the front desk as well as the one lady I ended up asking a question in the hall

My first room was probably not cleaned after the previous guest and also very noisy due to a ventilation grille just in front of my room. On the second day, when I was still sleeping, the housekeeper knocked on the door early in the morning and tried to get in my room. Didn’t feel safe at this place anymore. Directly after my checkout the front office manager apologized, but she couldn’t help me with anything because I booked my stay by Booking. Afterwards, she mailed me to contact Booking for a refund. Now, more than 1 weeks later, it is impossible for Booking to reach the hotel by mail or phone. Nor did they react on my mail. I am still waiting for the full refund which was promised me. After all good reviews on Bookimg, I am so suprised on how unprofessional the staff is and the (not) cleanliness of the hotel.

The hvac worked well. The bed is level and firm. The room got very dark. The garage is filthy. There are not enough carts. The windows don't open to get some fresh air. The bypass door on the bathroom is too heavy and difficult to use.

The workout room only had one small thin pad to stretch on.

The location was great.

No treats to greet you. No maid service was provided between first and second day. Asked for maid service the 2 nd day so we weren’t skipped again. The first time we stayed we had nice new mattresses - this time not so. The phone didn’t work. The desk clerk asked if I wanted to spend 25 more dollars to get a room with the view of the lake. Really? Is that where all the good mattresses are? Didn’t feel like the staff was at all interested in their clientele having a nice stay.

Perfectly placed for the Rock n Roll Hall of Fame. Great food. And the best beds on the map

Everything was perfect and the employees are the the best!

Nearly everything. The art, the new restaurant and the welcome feeling from the staff was excellent.

I booked a king room but was given a double double bed room. We made due but it was still a minor error.