very friendly staff

price, March madness weekend…

I live in KC and have stayed at this location many times. Breakfast was prepared perfectly and my serev was delightful.

I was charged a $5 fee to use the ATM. I paid the full rate for a mediocre room with a poor view. I was charged a parking fee of $24, which has never been the case during my at least 10 other stays.. The front desk clerk was confused and it was hard to understand her English. They also put a $100 hold on my bank debit card which has already been processed and paid to the facility! feel like I was robbed at gunpoint for a one night stay.

My room was comfortable

The staff was not friendly and acted as if I was bothering them when I was checking in.

It was one of the top 5 meals I've ever eaten in my life! The ambience was amazing! The food was incredible and the service was fantastic!! Thank you for creating such beautiful memories for our family ❤️❤️❤️😚😘.

Everything was perfect!!

We will NEVER use booking.com again. We reserved two rooms for our stay, and you communicated the wrong name on one of the rooms so the hotel couldn't find the reservation. Even worse, booking.com charged me for the two rooms we reserved and the Intercontinental Hotel at the Plaza also charged me for both rooms. I paid double for the two rooms. I will NEVER use booking.com again. It was complete disaster and caused us great, unexpected stress we didn't need. Terrible experience.

Beautiful night view of crown plaza from balcony

No microwave on premises

Clean room. Great location

We asked for an upper room and we were placed on only the third floor.

amazing service and hospitality!

Location was great.

Thermostat didn't work in room, and water in shower would not get hot enough to be comfortable in the shower. Rooms decor was very worn and needed update.

it was gorgeous and the staff was amazing!!! specifically Alex S. and Noel.

there was an unusually long line at check in

Lack of stairs, elevators were overwhelmed by the amount of people at the conference.