Only location was okay. everything else was bad

This was one of the worst experience I had with Hyatt. Poor service. unattended staff. 1 room service in 6 nights. Dirty. Only one elevator working. breakfast bad. coffee good. very bad experience overall

It was close to every thing and very clean.

Wish the pool had been heated.

The location being not to far from the VCU hospital and all the different stores being close by not having to travel out too far.

Little parking spaces

Free breakfast and location. Wishes there wasn’t carpet in the rooms

Carpet in rooms.

The staff was amazing! Loved the amenities and the rooms were clean!

The AC was hit or miss and very loud

Breakfast was good and location was good

Lady bugs I think it was...was flying around and some dead on floor and in window

Breakfast was good. Nice selection, well cooked and presented. Plenty of food, no waiting.

Arrived Friday afternoon at 4:00. Couldn't take showers to go out for dinner as there was NO hot water and low water pressure. Tried to take showers morning but still had no hot water. We took cold showers! Came back Sat after noon to take showers before dinner UT still no hot water. We talked to other guests and they said that the water boiler was out and We finally had hot water later that evening after dinner. Poor communication over all from Manger although the staff did the best they could. Manager was on premis but we were told he wasn't on the clock! Managers are always on the clock!! Lighting in sink had poor lighting. Shower was poor water pressure and in general, shower was outdated. Closet bifold door would not slide. Air/heat unit under the window was not thermostat efficient and was very noisy. No one told us at check-in that there was no daily room housekeeping or a note in bathroom area stating that towels would not be replenished unless you asked. I had to go down to the desk to get towels etc. as I had put our used towels on the floor. The front desk girl couldn't run them up as she was all alone. Bed was comfortable. Charging $5 a day fir parking was rediculous. We had the worse expierence ever in a room of this dollar range. We are waiting to see what adjustments are made to bill.

Front desk staff on day one were very nice, professional. Room comfortable. Food was good.

I left a new medical thermos bottle in the room refrigerator. This thermos was brand new and contained several pens of diabetic medications. These meds are also expensive. I realized I left them and called back several hours later to see if turned into front desk or if still in refrigerator. The answer: no one turned them in and they may have been trashed. This cannister was obviously not trash, brand new. I had even left a small 5 dollar tip in room for staff, very disappointed.