great location, great view, very helpful and friendly staff

The facilities could have been kept up better

Ii liked the ghost tour.

Breakfast was cold. I was here last June. It was a much better experience then. I think because I booked this on Booking.com that they gave me the smallest room. Also no microwave in the room. I've been here twice and probably won't be back.

We didn't do the breakfast but we had an evening meal there that was spectacular period it was as good as any dish i've had an italy

Everything

The staff was super nice and the room was BEAUTIFUL! Definitely going again.

The lighting was a bit dark but it added to the beauty .

Loved our room and the cleanliness. Had all the amenities of home. Staff were very friendly and quick to answer questions. Loved that it was pet friendly.

loved the location and history and the breakfast buffet in the Crystal Room was fantastic

the ghost tours can at times interfere with getting to your room

convenience and people

spa is pricey but likes going there

Gorgeous location with shuttle service to shopping. Friendly and helpful staff. Clean and comfortable room.

history and culture

beds need updated

Hotel is rustic and a fun place to stay.

Hotel is in need of some repairs. Paint on molding is peeling due to exterior moisture problem. Caulking in bathroom around tub is mildewed and toilet seal caulking poorly done. Door hand to bathroom pulled off and lighting is not great in room with one bulb out of main fixture. However it would be impossible to have everything perfect in a hotel built in 1886 and the issues are part of the charm in a way. If you are looking for perfection you won't find it here.