location, staff and views of downtown

Room smelled a bit musty.

What first stood out to me was how friendly the staff were. The folx at the front desk and area where you can buy food and drinks--and everyone else we interacted with--were just so friendly. I stay in hotels for business and fun very often (and have worked in the hotel industry also), and I have not seen that level of service in years (not even from super fancy hotels). The location was perfect--I'm not familiar with Asheville and great dining was literally steps away. The hotel itself was so cutely decorated and unique, and it's amazing that it's in downtown but you've still got great views of the mountains and a lot of greenery.

The only thing I'd change would be I wish the pool stayed open a bit longer (they close at sundown), and it's a nice pool with an amazing view so it was a really nice feature.

The front desk was very welcoming and pulled up my reservation quickly. The room was very well done, this was an anniversary trip for my wife and I. I shared this when I made the reservation, but to see that it was recognized was well appreciated. There was a welcome and a personal note attached.

There was lots of construction on going, we were unable use the pool or going out to the Balcony. The entrance to the parking lot was also obstructed from entering.

Very friendly staff, & great location. Rooms little larger than similar chains. Appreciated that bed was made each day.

No complaints.

Great location

Construction going on. Getting in and out of the parking deck, and I wasn’t told I had to pay for parking until I got there.

The overall “atmosphere” was a good match for us. Liked the open lobby with bar, pool table, games for kids & foster doggies, meeting doggies in the halls. It was a very positive experience.

Well, the coffe/tea maker wasn’t working. Our “neighbors” got a tad too loud for us, but a call to management solved that!

The room was beautiful, we stayed in a corner room that had plenty of views of the mountains and the city. The front desk and housekeeping staff were very friendly and polite. All hotel staff did excellent work making sure we were comfortable and felt welcome and wanted. The location is the best part though. Easy to walk to anywhere we wanted to go the whole stay.

The hotel bed was not the most comfortable for me. My partner slept fine but I had some troubles sleeping at night. I think better pillows would help.

Clean and comfortable

Nothing