nothing

the property rudely wouldn’t allow me to change my payment method. It was our wedding night and they gave us a very hard time. They wouldn’t allow us to check in unless we used the payment method on file. I’ve never experienced this before using Booking.com and was disappointed in the customer service. Especially because it was our wedding night.

My stay was very nice. Facility was good. Breakfast was very nice. Market basket was very near and had all the things needed for stay.

All good.

I loved the room space and that the room had a full size fridge.

I wish the kitchen had a pair of scissors.

Location near airport was perfect for catching my red eye flight. Parking and check-in was simple. Kitchen facilities, the layout and high ceilings made room very attractive, comfortable and practical-seemed like a studio apartment. Arrived late and left early, wished I could’ve stayed longer for price/value.

The lobby was very modern, and breakfast was good

The receptionist was rude and treated us worse than other guests. He also had a noticeable stain on his shirt. The phone was broken, the bathroom door didn’t lock. The listing for the hotel on Booking.com lists TWO sofa beds but the room only had one, and when we brought this up to the receptionist he said “The listing is correct, you just misread it.” Worse, the sofa bed we did have was broken and we weren’t informed of this. I hurt my back trying to pull out the bed. A maintenance worker later told us that the hotel was aware of this issue and that there was a note not to rent that room out to more than 2 people; we had 4 people on our reservation. We were told we’d be moved to a different room, but when we showed up to the front desk later that day they didn’t even know and didn’t have another room ready for us. The room they moved us to was dirty, the bathroom door didn’t work properly, and the wall was stained with an unknown substance and broken in places. I worked in hotels for many years, and I know that this is not quality service.

no cribs available

Hotel was great staff was super friendly

There was nothing I didn't like

very nice

I wasn’t expecting to pay for parking

Good breakfast

No fan in washing room

pool could have been cleaner

location

Everything went well. Breakfast exceeded my expectation.

The heat temperatur in the room was extremely high and couldn't be diminished

1. New modern room. 2. Large comfortable bed. 3. Near to few shopping outlets ie TJ Maxx. 4. Ample parking space. 5. Less crowded area. 6. Large bathroom.

1. Near to railroad. Noisy train sounds and horns almost every hour. 2. Less friendly staff at reception. 3. We booked for 4 pax. But, only 3 towels were available. 4. Similarly, the tea and coffee set fell short for only 2 persons. 5. We requested room service to make up the sofa bed. But, was told that the hotel does not provide such service. We were told that guests have to do the sofa bed by themselves. Felt being cheated because the room was advertised and priced for 4 pax. In the end, we had to ask for extra pillows, blankets, towels and do the sofa bed on our own. Disappointing. 6. Room has no bottled water.

Room was quiet

Lots of kids screaming in lobby running back and forth from pool to bar where their parents were. In room bathroom needs some tlc. Vanity looked rough and ceiling paper was bubbling- no obvious way to turn on fan. View - just looked at other hotels

Good location just 2 minutes from Chelsea station. Free parking onsite and friendly, helpful staff. Spacious room with full kitchen facilities, comfy bed, decent shower. Breakfast was ok, enough choice and regularly replenished.

Breakfast room was too small for the number of people trying to get food. Bagels were tough and biscuits were still frozen in the middle. We asked for a cot for our one year old son and were given a flimsy 'pack n play' which was lumpy and unsuitable to sleep in. Only 2 high chairs were available in the breakfast room/bar, one of which had broken straps. The noise from the road and trainline was terrible. The ceilings need better insulation as the noise from above was very loud too. The pool was very small and the acrid smell of chlorine put us off using it. Rooms are cleaned less frequently than previously, which is ok, but the dishwasher contained dirty crockery.