Booking.com canceled trip 2 days prior. I rescheduled and it cost me $200 more for each room. This also happened to a friend of mine don't think I will be using them again Oops this is whT I did not like

It was an okay place to stay in an area without a lot of places to stay .

Location near a lot of construction .

Run down, dirty.

Appearance

The hallway on the second floor was stained and smelt of Stale cigarette smoke. My room had a lot of dust and little black flies. The front desk overnighter was un pleasant.

The cleaning could have been alot better.

FILTHY!!!

Bed where ver comfortable.

Front desk clerk little hard to understand..breakfast wasn't very good...hotel is little run down and dirty if you actually look look.. WORST PART Mini fridge was so frigging. Noisey I had to unplug it, took me 20 minutes to figure out shower..I work in plumbing and that is not right and so outdated.

Hotel main entrance was not easily accessible. Parking lot was not plowed very well lots of Parking spots were full of snow and lots of ice.

The beds were comfortable and the room was spacious.

We noticed on the day we were leaving that there were dead bugs under the sheet of the bed. The windows were left open at the top and the room was freezing when we got there. The staff were not dressed professionally. Some in sweatsuits. They were not friendly either. The food left a lot to be desired. The eggs were cold. They ran out of pancake batter and did not refill the machine. The same with the coffee. The water for tea was lukewarm. The toaster only toasted half of the English muffin. Very disappointing.

Check in was easy and staff friendly and competent.

Noise in the hallways. Children were talking loudly and giggling until 1AM in the morning. (Probably gymnasts attending an event at the sports complex that's a 5 minute walk away.

the bed was comfy!

Entering the property (outside lots) were in disrepair and many areas gated off. Very outdated interior, and strange smelling building upon entry. The man who checked us in was not personable at all, barely spoke!!! Not a very warm welcome. Anytime i left or entered the building it felt like they were “watching” me suspiciously, which creates a very uneasy atmosphere of the type of people they must be accustomed to hosting. The elevator jolted upon entering it, which was scary! Walking the hallway to my room, the entire floor smelled of marijuana. Extremely unpleasant for a non-smoking hotel and it’s guests!!! It was a very comfortable bed in the room, apart from the platforms that hold the mattresses. solid wood that i kept hitting my shins on when walking close, as it sticks out further than the mattresses. The bathroom sink drained remarkably slow, although the water pressure was great! Mirror and floors were dirty however, housekeeping could be more thorough throughout. Given the lackluster property, and it no being genuinely close to any food or entertainment… I say the price I paid with the $50 deposit was stationed at a higher rate than I expected for what I got. However, I was pleased with the location as it suited MY personal needs, being almost next to my significant others location. This place has amazing sprawling property. They have tremendous potential here, its a shame to see them not invest in it more. It could really make them some money with some TLC!

Belinda,

They made the reservation for the she wrong date at the counter and after switching to the correct had the audacity to try and charge the full rate for a cancellation fee the manager on duty stated would not happen. at the time of the transaction booking.com had no cancellation fee so we both, the manager and myself , proceeded with the transaction for saturday night. On monday i see a a cancellation fee charged and when i called to facility they were rude, said no manager on duty, too busy to talk with me and wanted me to utilize email to proceed. Unacceptable.

Table near the sink/fridge. Staff was good.

It would have been nice to have a lamp/light in the couch/table/fridge area.

I don’t have anything good to say about the property. I guess I was clean. but also rundown.

I do not know where to start, I booked a room with two queen beds, there where not queens more like a double twin. I spoke to the girl at the front desk she pretended that she had no idea what I was taking about and wasn’t helpful. the beds where horrible. my back ache by the time I woke up. the room was over febrezed with a strong smell, my kids and my husband instantly got all stuffed up and could hardly breathe due to the smell, my eyes were burning. had to go out and by allergy meds to help them. we had to sleep with the windows cracked open and ac in October by the way on to help with the overly sented smelled room. I spoke to the front by the couldn’t help me out due to them not have in another room for me. breakfast was terrible, coffee was gross eggs where all watery, bagels were hard as a rock, gross Yogurt flavors like cherry and if you didn’t get down there in time there wasn’t enough food. will not be returning to that hotel.