Top floors of hotel are still under construction. We were placed in a finished room on a floor heavily under construction which started at 8 am on a sunday. This was unacceptable

They debited my accomodation fees twice ,first when arrival ,and again with checking out,, and im waiting for the refund😑

Staff was amazing, the place was very clean, beds were very comfortable. It was pretty quiet except for a hammer drill at 9 am from another room being renovated but that was only once.

No microwave or kitchenette in our room but there sure was a stocked mini bar. LoL we had to request an additional fridge for our drinks and they brought one right up We got locked outside in the cold on the 8th floor pool deck after being in the hot tub. We has even called to let them know we were getting in it and they said they would keep it open to 8. They just locked the doors and didn't even check to see if anyone was still out there. Thank God it was not freezing out but it was sonly 48° and we were wet. Had to walk through the restraunt between tables of diners. How embarrassing was that. Then I was sent an email telling me I would get a $50.00 credit per night stay towards spa treatments or food and when I asked how that worked they told me Instead, I was given one free night of stay since I had booked three nights so I no longer got the credits. However, when I got my statement, they changed me over $1400 dollars . The room I booked was $335. A night. You do the math because apparently they can't do that. But I came up with $670 plus taxes and fees but I digress. I'll take that up with them later on poor math skills. And this coming from someone with only an Associates Degree. No Master here. Anyway, we've stayed in much nicer rooms for far less expensive bills but I will say this... I will be going back to the day spa. You don't have to stay in the hotel to utilize the spa and the many treatments available. We were going to have dinner on site at Morton's since a good steak sounded yummy but $74 for a steak was a bit more than I was willing to spend, so we went to Sybergs and had an amazing dinner and some drinks and was able to give our server the difference in what we would have spent at Morton's. Made her entire week so it was so worth it.

The staff was more than accommodating to make a night between me and my partner as special as it could be. Couldn’t ask for anything more.

everything about my stay here was splendid, until the next morning. It seemed as if construction was being done relatively close to us in the hotel. Which means that banging noises and power tools were being used that were able to be heard from our room. It woke us up and kept us from truly enjoying the rest of our experience until the checkout at noon. It would’ve been nice to know these things ahead of time so we can anticipate it.

Everything

Nothing