Very Clean, Comfortable Great Location (Access to River Street or Bay Street)

The floor in the room was sticky and the elevator was broken.

Convenient to river street

No parking other than valet at 39 a day. Elevators broke twice.... one time with me and my wife on it. Shower walls and ceiling had mold growing.

the staff was very friendly

it is extremely overpriced . I understand it’s a location type property but it was ridiculously expensive for a small simple room . the mattress was not extremely comfortable either and I have had a better quality mattress at IHG

Check in was the smoothest and best experience of any check in I have ever done. All the staff were friendly and helpful. We ate our dinner (delicious) at the bar in the River House and met some nice people from Canada and Virginia. Our balcony on the 4th floor was fantastic for people watching below. The location was perfect for all the things we wanted to walk to.

We love this hotel for the River view and the rooftop bar. The location was excellent for the riverfront and the town.

The Nest restaurant is noisy, the music is way too loud and the menus are wired. We don’t enjoy eating there. Would like to see something more traditional.

Great location! We only used the room to sleep. We had a great time. The staff was great the rooftop bar was great!

Room was a tad bit messy. The floors were a little sticky, and the shower seemed to leak.

location

The day we checked out the desk clerk could not provide a receipt and said she would email. after I didn’t. receive the email I went back that afternoon and she had me write down my email and I still never received a receipt. Parking was very expensive. The ice machine would not work on the 3rd floor.

Nice location. Cleanliness

No microwave or fridge

The location and staff were great.

At the time of stay the top grill was closed for maintenance longer than expected. Also, some upkeep items needed to be called upon, but were quickly addressed.

Location

Balcony, no coffee, no USB

The location and view was great! It's within walking distance to a lot of restaurants and stores.

I didn't like that the room didn't have a microwave or mini refrigerator.

River street

the room was very smelly I had to kill a bug plus the people above me was very noisy the room was so smelly I asked the front clerk for air freshener which did not do any good I had to put some oil under my nose in order to be able to sleep I left very early because I couldn’t take the smell I also wrote the CEO the morning I left Hotel if I don’t hear back from him I will contact the BBB the morning clerk acted as if she didn’t give a dam so I lost money on this room and will not ever rent it again one of the maids said to me after telling her about it she replied well you have to realize the building is old I told her I wish someone would have informed me before I rented the room.

it was beautiful and clean

we loved the property

it’s a beautiful property

due to being city side on the first floor, you can hear people outside the window from the front in their conversation.