I have always enjoyed the staff (i see the same ones every time i visit. Whether they remember me or not it is nice to know their personalities…especially when it’s late and it helps their night move along better). Breakfast is always on point and always plenty for everyone. Been here during peak travel season and dead of winter so lots of people and very low amount of people. No one is left hungry. Everybody is courteous and very polite.

Normally have very little to no issues. This time i believe both beds (double queen room) had broken springs due to the sloping and being able to feel near the foot of the bed. Was not an issue however and did not affect the overall purpose of mattress.

No Tissue paper was in the room No paper towels in the kitchen area..Also no hot tub I was so disappointed 😫 but the front desk helpers was amazing.. during my they went above and beyond to see if I need anything thanks so much 🙏🏽 ..Also as far as the breakfast was ok no meat I can eat just sandwiches not a good idea for people who want just wanted a different type . Last but not least as far as the computer goes it was helpful but the fax or printer didn't work so I couldn't get my office work done

Room was too far to walk due to my injuries 😕

that it’s close to splash lagoon

I moved rooms 3 times it was blood on the first bed , the second was already assigned to some one else and they made me move again the third was dirty beds was very uncomfortable … I was informed I would receive an full refund at checkout when I checked out the young lady was not aware of this nor did she honor it … she did not explain ANYTHING SHE WAS doing until she was already done … they was severely understaffed and it showed .., I do not recommend nor would I ever stay at this location EVER again .. The only reason I stayed because we was from out of town and didn’t want to move AGAIN!! plus I was informed I would receive an refund!!!

The room was pretty nice!

The pool was out of service most of the trip! Also I thought you guys cleaned everyday?

Super clean! Friendly staff. Great location to splash lagoon

Nothing..Great stay

loved the location. close to everything but not in the middle of the city

Loved the room setup. Places for your luggage, your clothes. Shower was excellent. Wonderful having fridge, utensils dishes and cups. Also enjoyed having a sofa very surprised about pull out table. Almost like being home. Breakfast was outstanding!

Sofa needs a little work. Soap and shampoo dispensers in the shower were very flimsy. Fell apart when I tried to use them.

Nothing, this was one of the worst stay at a hotel that I've ever experienced

The room I was in was not acceptable.

The staff was amazing!! Everyone was very pleasant, friendly and helpful. The pool is open until 11pm, which was great for my family.

The bathroom door is a pocket door, it was difficult to get it to latch and lock. The microwave was broken.

staff was friendly and helpful.

dirty sheets, dirty dishes, coffee mugs had mold and shower was dirty.

The room was clean, but well-worn. There was a big chunk out of the door. The deadbolt didn't work as a result. Not sure if the microwaves were removed from all rooms, but ours was missing. We did have a large refrigerator and dishwasher.

I have traveled a lot around the world. Usually, American hotels are subpar when compared to hotels offered overseas. Imagine my surprise when I stayed at this hotel! It exceeded my expectations. This hotel is an example of what all hotels in America should be like. Clean, comfortable, spacious, luxurious, and feel like a home away from home. My wife and pets loved it. Everything was very clean. Breakfast was exceptional and very tasty. Extra charges for pet stay were consistent with what I have come to expect in my previous traveling experiences ($75). The beds were very comfortable. Rooms were spacious. Wifi connection and speed was optimal.

Walls are a little thin. I could hear conversations on other floors. Be sure to not make too much noise in your own room, unless you do not mind the neighbors knowing what you are saying and doing. The staff was okay. There was no one at the front desk for the first 5 minutes I arrived for check in. I almost had to go hunt them down. It is my opinion that the front desk should always be attended to. Other than that, the staff was friendly and kind.