Я ехал со своей женой отметить юбилей нашей свадьбы. нас поселили в угловой номер с видом на мусорку, хотя я заранее написал на имейл и сообщил о нашем с женой пожелании, нас попросту проигнорировали. Я позвал менеджера и объяснил ситуацию, что не очень бы мне хотелось в такой знаменательный день смотреть на мусорку из окна своего номера,на что менеджер ответил, что не чем помочь нам с женой не может. Мы были шокированны таким отношением к клиентам. Так же я не понимаю, зачем писать что завтрак включен в стоимость? Мы с женой пришли на завтрак в 9:00 утра - все уже было пусто, хотя завтрак до 10:00 Так же это могут подтвердить и другие клиенты отеля, все клиенты отеля были шокированы таким отношением к себе. За два дня пребывания в отеле нам понадобилось поменять полотенца, от уборки я отказался. Я подошел к сотруднику и попросил у меня в номере не убирать, а просто поменять мокрые полотенца, на что я получил утвердительный ответ. Когда я с женой пришел вечером, то обнаружил что полотенца ни кто не менял и нам пришлось использовать мокрые полотенца

Prachtig gebouw met een mooie ambiance.

Ontbijt was in een achterafzaaltje en een beetje karig. Pastte niet goed bij de grandeur van het hotel.

Large comfortable King room with tall ceilings & natural light/views. Wonderful historical preservation & conversion of the original building. Small museum & Architecture center for history of the building. Great location for visits to the FLW Martin House or the AKG gallery.

Restaurant & bar was not open on the night we stayed. Room had some mechanical sounds in the night. Breakfast room needs more small tables for guests.

Beautiful to walk around and look at everything, where typically I would go directly to the room. The bartender Chris made our night!!! Such a great employee and very knowledgeable. Very inviting to come back. He’s the Best!!

Only negative is it’s a lot of walking. Maybe another exit would be nice.

Very unique. We’ll maintained. Clean and spacious.

A bit dark on the grounds at night. The service at the restaurant and bar could be more polished.

Fantastisches Hotel. Altes Schloss umgewandelt in ein modernes Hotel, mmit riesigen Gängen, sehr schön dekoriert. Hohe Decken und moderne komfortable Zimmer. Kleine Kritik: Frühstück - leider kein Brot, Toast oder Bagles.

Gebäude, Zimmer, Gänge, Dekoration

The room was newly furnished, clean and comfortable.

The check in desk was a floor above the parking lot, Signs to check in pointed up a staircase, requiring us to carry our bags up the stairs to the next level. While there was an elevator on a hallway behind the staircase, there was no sign indicating the availability of an elevator. There was no valet service to help with our bags or provide direction.

The architecture and the history behind it all. Everything was clean and the interior design. .

Upon upon entering the bathroom there was distinct, urine smell and mildew in the shower. It could have been a lot cleaner.

Gorgeous renovation of a historic property. Lots of space, tons of character, pleasant staff.

We didn’t see any ghosts!

Loved the smell of the linens--sunshine!

The maize like, confusing path to my room

It was a beautiful property that they took the time to make beautiful.

N/a

It’s a beautiful hotel

What I personally liked was the location of the Hotel. Definitely the gardens and the architecture are really nice. Also I found the personnel quite friendly. They had my luggage and took care of it all Saturday and part of the Sunday. The room was comfortable and had everything that was necessary.

The main reason for my overall grade is that they were not clear about the deposit. I think they should include this on the information of the room and on the profile. I do not have issue to pay a deposit of $100 USD, my problem was that this deposit has not got back to me. They were not clear about how they would return it and just limited themselves to “It depends on the bank”.

The staff was exceptionally helpful and attentive. We had to stay over during an extended snowstorm. The staff responded with exceptional hospitality and attention to the needs of the stranded guests.

The bartenders at Bar Vaux were phenomenal!

Not much parking.

I really like staying in historic buildings. The bed was comfortable and the furnishings were nice. A staff member printed out a history of the hotel, which was interesting.

The room was too cold and we could not adjust the heat. Water from the shower ran all over the floor. There was no complimentary breakfast. .

Central location for us. The new addition to the Art Gallery was an added plus

Nothing I can think of

The building and the staff Front desk staff were excellent

Beautiful facility and very comfortable beds. The coffee was awesome in the morning, and the shower was great!

It was a little bit of a walk to our room.

Location was great for where I needed to be. not ideal if you want “downtown”

some of the details that seem small were overlooked. no hand soap in the room. no housekeeping on short stays including refilling the coffee station in room. shower set up looks great but is atrocious. No fridge or microwave or anything.

Great value for historic hotel. Renovation looks great.

Reminded me of Hogwarts. I thought I was in a Harry Potter scene. I like that it has character. The staff were very helpful.

The atmosphere of the place seemed cold. Definitely not warm & cozy. A very huge hotel which was a former asylum.

Inside the hotel is beautiful. Different areas/types of room have different feels. Set up really well mixing modern hotel with the history of the building. Nicely done. Staff was great!

The exterior/campus is mildly scary if you have no idea what you are heading for.

Beautiful, well appointed.

I arrived late and left early so had minimal time to enjoy my stay. The close parking lot was full, it was raining. And I was informed at check in that the kitchen was closing in 10-15 minutes. I was very hungry but still had to get my belongings from my car, park in the second lot and by the time I got to the bar I was only able to have 1 cocktail. Had there been a valet or bellhop, I likely could have made a quick order before the kitchen closed and had a healthy snack after being on the road all day. I had an early appointment the next morning, so when I woke up to check about breakfast, realized there was no included option for breakfast, so without having eaten the night before or in the morning, the justification for the cost for the night seemed too high. I opted for a higher nightly rate when looking for accommodations, knowing I was driving for 6 hours and getting up early. At the very least I wasn’t going to stay at a chain hotel with breakfast but questionable comfort.

old world modern luxury.

not a thing

Beautifully restored and updated building along with excellent staff. Nice cafe and restaurant inside. Close to our Buffalo marathon weekend and Project 33 memorial run on Memorial day.

No fridge or microwave in room which we found standard in every hotel we've stayed regardless of price or rating. Spending four nights there took a little more effort and cost with out those items. Staying the long weekend for the Buffalo Marathon and those would've been welcomed.

no mini fridge at the room.