Staff, breakfast, tea and coffee, rooms.

No slippers available, you can't even buy them.

Breakfast was brilliant and it's location was very good to the city centre

Staff were very accommodating. The room was nice. Loved the shower. Loved that it didn’t have carpet.

The room was small.

Good size room, clean bathroom.

Very pricey

The staff was super accommodating. And the property was clean and comfortable..

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The shower was great and the beds were comfortable. The staff was lovely! We shared at check in that we were there to see The Lion King. She was still there when we returned from the show and excitedly asked the kids how it was!

The rooms are very small.

The property was well located to access the more historic part of Philadelphia. I liked the fact that the bedrooms had some personality and character. The staff were friendly and very helpful.

Great location. Room was very small but thoughtfully appointed.

Toilet clogged before we arrived. Went out for the evening and asked the front desk attendant to address it while we were gone. He agreed to but didn’t so we had to wait until the next morning, after 8am, for the engineer to arrive and fix the problem.

Friendly, helpful staff.

Toilet didn't work, there was no urgency in fixing it, and when it was "fixed", it almost immediately broke again. At no point was I offered a functioning room - I had to request one.

Parking was a problem

No parking

Great location with very comfortable bed and showers. The room itself was perfect .

Only one functioning elevator so sometimes had to wait a bit

Location and friendly staff

Bugs. Something really not me while I was sleeping. I have so many bug bites

The location is prime downtown, easily accessible and in the middle of everything.

I’d loved to have some tap or mineral water in the room. The closest point was the gym in the basement.

great location and great staff. the room was very clean and comfortable

Clean room -loved shower Great TV

Only didn’t like pillows Noisy at times

The location was the best part!

valet took 45 minutes to get the car (was late), my AC in the room was not working, (I called down to the front desk once, they said they’d send someone up… no one came so I went down, and they said they’d send someone… again no one came), had to wait 10 minutes JUST for a valet guy to come out from the back with the front desk girl, restaurant was basically closed the whole time, staff was rude and everyone would stare at you when you got off the elevator. overall, unpleasant and uncomfortable experience.

great location and very accommodating services

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The front desk receptionist was very friendly and efficient. We ate a late meal at the adjoining restaurant and were very impressed. The included breakfast was what you would expect from a value chain, but it certainly beats the rush and prices of finding a spot outside the hotel. I would definitely stay again.

Our room was small, but efficient for the one night. Windows are definintely not sound proof as we heard a few vehicles honking below us. Also housekeeping missed a few items during their cleaning. We had an open bar of soap, an open beverage can and random soda pop-top left lingering from previous guests. Not awful, but also I would never "expect" anything left from previous guests, unless it was perhaps intentionally hidden out of view, which none of these items were outside of your normal line of site.

The staff didnt look at the booking correctly and tried to charge me for double booking. I stated that i paid through Klarna and i am not paying for 2 nights. I paid the deposit.

The staff was friendly and very helpful. The room was clean.

Room was small and cramped. The temperature is locked at a certain temperature and you can't raise or lower it. There wasn't enough lighting in the room so it was very dark.

everything it was very nice

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