sea front sea view ok

curt impolite staff, who didn’t acknowledge when called, and when they did it was a begrudging attitude!!!!!! overcrowded hotel! breakfast was a cattle market; like trying to get a beer at a football match! the machine supplied juice was like slightly orange flavoured dish water! when I asked for fresh orange juice I was charged €3.5 ! I complained and said I had traveled the world and never been charged for FOJ in a 4 star hotel!

Breakfast mediocre

Food was disappointing at Lunch and dinner

Staff were amazing We were premier guests and the food was outstanding Lovely walks along the coast, next to bars and restaurants Need lots of attractions and facilities

The Gym could have been better equipped and open earlier in the morning. I would rather go before breakfast to start the day

location

No parking anywhere nearby

Great location and faclities. The beds can be more comfortable.

The bed werent very comfortable

Lumpy pillows and chaos at buffet.

The hotel is in a great location, right across from Lago Martianez. A very nice and interesting part of Puerto de la Cruz. The staff is very friendly. The food is very good.

It was impossible to find a sunbed by the pools. Some other H10 hotels with 4 stars (like this hotel) have a much better all inclusive offer. The selection of sweets and cakes could be much better. It would be good if the hotel had a pool with heated water so that it would be possible to swim even when the weather is not good.

compared to some other H10 hotels (e.g. H10 Tindaya from Fuerteventura). One would have expected a better and more diverse selection of food, but it must be noted that the food is tasty and well prepared. The selection of cakes and sweets is particularly weak. The staff is very friendly and cooperative.

Very bad weather in Puerto de la Cruz (beginning of October). Lago Martianez is operating without the main large pool (there is no notice of this anywhere - 5 Oct 22 and it will be like this for the next month). The all inclusive offer in this hotel could be better, especially between meals (some other H10 hotels do it much better).

View

Very old lobby and room facilities Bar drinks not so good Free parking very far from the hotel

Very good location. Tasteful dinners, average breakfast. Wifi access. Room size.

I missed olives during dinners. No working terminal for contactless payments. There is not an indoor play area for children when weather is bad.

I paid extra for a sea view room, which was well worth it, The views of the Martianez lakes were beautiful

Only gripe was the lack of a grab rail in the bathroom. The shower was over the bath and quite slippery.

Desayuno

Bufete, regular

I loved the location! I had a room facing the water. It was amazing! The room was comfy. The staff was great- my favorites were the two guys running aqua aerobics and Zumba. Their energy was contagious! I loved the live music and magic show!

My room was very hot and the fan did not cool the room.