I liked the hotel,restaurant ,pool, gym, but the clerk at the front desk was rude.

The only thing I didn;t like was the clerk at reception desk. rude and und unfriendly.

location

Breakfast was not included on the package as it said on the charge.

The hotel is conveniently located between Centro Historico and Zona Dorada. It takes about 15min to get to Zona Dorada on foot and Centro can be reached by bus, there’s a bus stop right outside the hotel. I really enjoyed the pool, the water is heated which is important taking into consideration Mazatlan’s weather in autumn and winter. The place is fairly quiet at night. There’s a tunnel that takes you to the beach directly from the hotel. During my stay, the vast majority of guests were Mexican families with children, Mazatlan as such seems to be particularly popular amongst Mexican families. If you’re looking for a party, pool scene or beach clubs, better go to Playa del Carmen.

The rooms was very nice and clean and near by the beach

The people at the front desk they made a mistake twice, wrong room and long wait to get the keys of the rooms

location

breakfast

The staff really went above and beyond to assist my kids and I during our stay. They were understanding and compassionate and I really can't thank them enough.

They definitely need a rotating continental breakfast menu. The kids were tired if scrambled eggs by day 3 and refused to eat them by day 5. Rooms were the old school dark style with little natural light, but still the great staff made up for any small technicalities illustrating how important customer service is bc we would still stay here versus a newer hotel in the same price range.

Location great, pet friendly. Wonderful pool!

Wish we had hand towels and small face cloths. Also, wish the bottled water had been fully replenished. We had 1 partial and only received another full one. Also wish they had hand trolleys available to bring our luggage up to room.

beautiful place, friendly staff, and decent price 6 stars

no issue at all

Our stay was ok. Very small room and not many amenities. What you're paying for here is being next to the beach which is just across the road.

Breakfast was ok but not great. Had to wait 20 minutes to check in. Only 1 person doing the checkins. Room is very basic. The tv measured 14 x 18 inches. Tiny.

nothing

no hot water and staff failed to mention anything. no wifi.

the pool is fine. everything else is not.

mostly how dirty it was everywhere

Location

The internet signal is too weak. The room was very hot, even with the AC at max.

Great Location

Needs some renovations - elevators was not functioning properly- rooms need to be fumigated, found two roaches on one of the beds .

This is an old building with a face lift. Found a scorpion in the bathroom the day we checked in. The air conditioner was very loud, slow drain in the bathroom sink. I asked to speak to a manager and was told there wasn’t a manager available. very poor customer service.

Duty walls, closet smelled like mold, dead roaches on the stairways. we checked out!!! it was grossed!! I requested a refund from the hotel, they said to request it Booking.com I called Booking.com and they said to talk to the hotel. Worst experience. I have been given the run around.