Nice ambience, lobby and building. Good AC, warm water, but no shower handle. Ok morning robe and slippers, but you have to ask for it.

Worn down, elevators don't show if they go up or down(!), pool area still under renovation after several years. Breakfast don't even have decent bread, warm food is of the cheapest kind and they us the smallest glasses (like in budget hotels). No more valet parking and parking garage is a disaster. You have to walk quite far and then drive down several levels just to get out and they demand payment to leave, if you don't have a validation slip (like in cheap hotels). Too much hassle. Parking outside the lobby too strict, considering the inconvenient and time-consuming garage, Casino worn down, no bar or decent drink service, very few games. They didn't even have Black Jack or Roulette (last on request and therefore mostly empty). We just tried two restaurants, but they didn't have good food and were mostly empty.

The staff and the facilities 😇

The beds are very comfortable and the bathroom has a tub, which my kids loved. The lobby is spacious and the restaurant/bar had a several choices for all ages. There are also a lot of choices for places to eat in the hotel building itself. If you want more choices, just cross the street and you are right smack in IT park.

The convention area hosts a lost of big function rooms. The bathrooms, however, are not hotel grade and is bit of a walk from our convention area.

Toilets are old. No hot water. No bidet. Thry should update to current standards in toilets.

Toilet has no washer or bidet.

We love this hotel for Cebu. Some rooms are updated and others are not...it's the luck of the draw. The breakfast is always the best in Cebu with so many choices and the pool is beautiful with such a great location! Be sure and check out the Metro Mall if you need anything.

Some rooms are good and others need updating.

the staff

the non-existent wifi

Food was perfect as was everything there

Nothing it was all top shelf

The restaurants - including breakfast - it was great! 5 star! The service was also spectacular, and the variety of areas in the hotel (pool, gym, sauna, restaurants, casino) The travel service desk was also great and made booking trips even easier.

I paid around $50 AUD for my laundry - that was disgraceful - and they left stains on one of my shirts. That left a bad taste in my mouth, and as we were leaving, we couldn't complain about it. It was poor service, and unexpected as everything else had been so great.