Pool facilities were good, bar and Barbeque beside the large pool was excellent staff here were great and fun to deal with.

No Salad at all available at dinner, no Tiramasu for desert this was a big weekend and the kitchen was not fully stocked. The sky bar is a waste of time as there is nothing to see, at the front only the pools and dark ocean and at the back only the shacks and chickens. Breakfast buffet is mess with no organisation. Staff need to understand English better and the check in staff need to be more professional. I am sure that this was a nice resort when it was newt now it is run down and neglected.

Nothing

1) Lack of service 2) Autrocius room service 3) Food quality 4) Dirty linen and towls

Resort was nice, plenty of pools, clean and things to do in them. Staff helpful and friendly.

Nothing to do outside the resort itself, a long way from anywhere or anything else. Taxis are available but in some cases don't use the meter and quote silly prices. Food is limited and overpriced with no other options. Queuing for somewhere to sit for breakfast at pretty much all times. No lifeguard available at the sea area, Kayaks share the same space as the swimmers, which is dangerous.

I like the new aqua park and the inflatables

Could have been more flexible to charging breakfast for kids who does not eat that much for breakfast

Many pools, enjoyable for kids.

Rooms not safe for senior citizens. No handle bar in the restrooms, no rubber mat. No emergency call button as well. Parking was too far. Parkings near each hotel building should be given to those staying near each building. We always end up parking far away because guests not staying in our building tend to park in the parking lot nearest to our building.

The breakfast buffet was well curated. There were a lot of amenities to enjoy

Bedden, strand.

Eten was niet helemaal lekker.

Facilities, room size, all dining options, service and staff , value for money

Surrounding area but not hotel issue

They have good amenities. It’s perfect for family. The kids will def. Enjoy.

The check in time is loooong! We waited in the lobby. My mom, niece and nephew are sleeping by the lobby waiting for are rooms to be ready. After 30 mins. I went back to the receptionist and was told only 1 room is ready. I took it for my family to rest. Then it’s already 6pm when I get the 2nd room.

Amazing breakfast buffet! Wonderful amenities and lots of water activities to offer. Wonderful view of the sea. Comfortable bed. Auto-connect wifi in most parts of the resort.

The room that we were in unfortunately has no bidet or there was but it was removed. The water in the shower and the sink tasted very salty.

It was good customer service overall.

A few things 1. COASTER CHARGE - Upon check out we were surprised to be charged a coaster. Apparently there were 4 coasters in the room that were not supposedly thrown away as it would cost P100 each. It would have been well and good if we were told and warned when we checked in, but no. No warnings/notices in the room, or manual and not even when we checked in. I feel like we were robbed in our face. It's just P100, I know. What I am not impressed with is we were blinded about it. We are not the only guests who were stunned by it, the next two lot of guests who checked out after us were also surprised. It was a disposable looking coaster with Solea logo in it. We didn't bother and take notice of it as it seemed like a coaster that can just be tossed. And since, we were not informed, we didn't mind it. Having a kid, I cannot keep track of the resort's property all the time. 2. UNCOORDINATED - We did an extension stay. This one in booking.com. it clearly stated breakfast included. The following day, as we wanted and excited to eat brekky, we were halted as they said our room did not have breakfast included. I need to be charged. I showed her my booking, and the inclusions. Since they were from the restaurant it is natural that they would check with the reception. What was not natural was taking 45mins of my time. I had to go to the reception to go sort it, and took a lot of my time. I gave them my booking number, and it showed that it is included, so what went wrong? They placed it in the room that wasn't ours. Why would you do that with the guest? Wouldn't their booking and confirmation enough?

pool

crowded resto

The facilities! It's really for kids and family bonding.

The bathroom, shower area doesn't have a full partition that tends to make the entire toilet floods when taking a shower. And also lack of comfortable seating area in the room.

Breakfast was decent The staff during Breakfast was courteous and attentive

Room was small The exterior of the building (resort) needs some sprucing up Overall the resort looks "worn"

Kid friendly and lots of amenities for kids

Checking in was such a hassle I expected it to be paperless. Having everything in paper makes it time consuming. My hotel room was not properly cleaned which is understandable with the amount of guest the hotel has.

Itself

Nothing

The food.

The rooms were clean, but the drapes were tattered and dirty.

Everything! This is my favorite resort in Cebu. Beach was clean, pools were all fun and clean, food was great, staff were all attentive and polite. The hallway and bedroom smelled amazing, which is wonderful! That's something that you don't experience in most hotels. The restaurants have amazing food. I personally like the the restaurant by the inflatables. Their grilled meat is deeeelish! Also it is a no smoking property. Perfect for families.

Poor internet connection. I work online and it would have been nice to be able to work and have fun at the same time. Also, the location is a little bit of a hassle if you dont have a car, however, the staff is very helpful in getting a ride for you. This place is amazing and I will definitely come back with my family.

There was no free breakfast

No free breakfast

everything

airport pickup but staff took care of the problem

Solea is a beautiful place to vacation ,staff are very friendly happy and courteouse, great food and the pools are fabulous, this is my second time vacationing here and I'll be back ,I'm from Vancouver Canada 🇨🇦

The staff were polite and always greeting you when they see you:) Great facilities and many pools to enjoy!

I wish there were options for halal food, or vegetarian at least.

The staff provided exceptional service. Absolutely five star service. The food and beverages were also excellent. I had no hot water in my room for 7 days. The room was cleaned every 2nd day if I was lucky and the maintenance and up keep of the building and furnishings was extremely poor. The hotel needs to be renovated urgently. Staff, food, beverages, service = 5 stars Buildings, furniture, cleaning and general appearance of the resort = 2 stars

Ads above

Telephone not working in room

the pool.

upon checking it takes us 30 minutes more、also checking out. the whole building is not that clean. the restaurant serves the food so late.. i was not expecting it all. then the prices changes in a day for the activities.

Facilities was nice and the fireworks were good

They did not have the room I requested and put me in a smaller room with no compensation or giving a discount or refund of different cost