Actually due to the harsh snowstorm from the previous days the access to the villa was blocked, so we were relocated in the main hotel complex under the same name. We were offered as substitute a maisonette apartment with two bathrooms (up for the room with jacuzzi and down in the hall). So the revue is related to this apartment. We liked the fit and finish, the heavy wooden rustic furniture, the politeness of the receptionist, the cook and waiter in the designated restaurant, the food. We were the only guests both in the hotel and during the dinner. The cold snowy beauty of the village.

The maisonette apartment is not comfortable. The hall downstairs is a waste of space and you climb to the bedroom upstairs by means of steep and slippery wooden staircase. The bathroom upstairs is adjacent to the bedroom by means of a big window with blinds strangely operated from the outside (the bedroom) instead from the inside (the bathroom side) as is the obvious logic of privacy. The double bed is sloped on the right side). Walking from the parking to the reception was slippery because of the ice (no salt or sand).

The view, especially from the pool, even if it was too cold outside to use it. Also, our apartment had an amazing terrace, perfect for lazy evenings.

For breakfast you had to go downhill to the main resort and then back uphill on a pretty steep slope. The apartment for 4 guests had only one small bathroom.

The apartment where we stayed was nicely furnished and comfortable. We had a small compliment - coffee and tea. There are 2 restaurants (offering traditional and Italian cuisine), both serving delicious food. The staff was friendly.

Our apartment was located in Villa Arbanashki Han which is not in the main complex. Breakfast is served in the main complex only so you have to go there on foot (uncomfortable if you are with small kids or a baby buggy as it is very steep). We stayed during a public holiday, there were many guests and breakfast was a nightmare - the breakfast table is at a narrow corner, it was very crowded and hard to get something to eat. Food in the 2 restaurants is delicious. However, the prices are a bit surprising ;) This is the first hotel where I was asked to pay additionally for sauna. (SPA facilities are additionally charged and you need to request them in advance). There is only an outdoor pool which is VERY small and open in the summer only. No receptionist in the so called “villa”. Nobody to welcome you, to guide you to your apartment, nobody to address your requests to.

One of the best places visited by us in Bulgaria. We will return for sure. Perfect place to relax.

Food is very good, you might get fat if you stay longer.

It was beautiful there. The food was good.

The breakfast was quite a walk from our room. The restaurant was much more expensive than we expected. Sauna time had to be scheduled in advance.

We enjoyed the view, the pool, the large rooms and all the attention that was given to the details in matter of design. The staff was very kind. The Bulgarian restaurant offered great options of food.

When we arrived, the pool was only half way full, so that was pretty disappointing for our son. Luckily, overnight they managed to fill it up, but going for a swim was still very challenging since the water was extremely cold. There was mold between the tiles in the shower. I'm sure it can be pretty hard to wipe it away, but I don't think that should be a matter of leave it or not. I mentioned it because it was the first thing I noticed when I entered the bathroom.

Everything!!!!

The fact that we only stayed one night...

Everything was perfect 👌

In our room there was one door which was locked, but was able to hear the voices from the next room.