Great getaway from the city. Love the woodburning fireplace in the winter. Stove & fridge are fine, and surprisingly a small dishwasher. Bed was comfy. Pillows not so bring your own. Guest services was awesome (Kendra). As per other reviews it is a bit dark. Lighting is dingy with current lights & overhang of upstairs balcony. View is pine trees in the forest so peaceful. Could hear folks upstairs a bit. If you need a cookie sheet, knife that isn’t serrated, cutting board, large fry pan that doesn’t stick bring your own...and any cooking oil, condiments & spices, foil & saran. We stayed 3 nights & did several activities. Good value. We’ll be back. :)

Awesome place.

The bedding was an issue

The property is a nice walk down Tunnel mountain or you can get a free bus pass. The kitchen was modestly supplied with essentials but the overall condo was everything we needed.

Overall an enjoyable stay. Great view from patio. Spacious enough for two. Minor issue with automatic bathroom fan being a touch loud. Uncomfortable loveseat (hide-a-bed). And upstairs neighbors were loud/heavy walkers but, again, minor issue.

My wife and I stayed at the hidden ridge resort on our honeymoon. We had a great time here, the staff were very kind and the scenery from the room was great. The view out of the hot tub was breathtaking as well.

We liked the place. Convenient location. Good managed property.

Had a great time! The fireplaces are very lovely and cozy!

Great location. Comfortable but dark rooms.

Very much enjoyed the stay, hot pools and sauna were great. Right next to the bus stop which is very convenient w free bus passes from the resort. Located right next to the tunnel mountain campground. Enjoyed the porch, loft, and wood burning fireplace w wood provided. Check in was great and staff was pleasant (cleaning staff especially attentive and helpful). Cons: lack of kitchen utensils (no cutting board, oil, paper towels, pan to bake with) which was disappointing as a full kitchen was advertised but not stocked Units themselves in need of renovation. Huge cold draft coming through the windows, refrigerator made a loud banging noise throughout day and night, stovetop burners barely functioned internet was almost nonexistent in the unit. Disappointing seeing we were traveling internationally and depended on WiFi for trip planning and for working remotely. All in all we really enjoyed our stay here but some things I would have liked to know before reserving. Worth the stay for the sauna and hot pool and taking the bus right into town from the resort. I would recommend but plan to bring a couple things to cook with and don’t depend on the WiFi.

Great wood-burning fireplace in our room (all rooms?), outdoor warm and hot pools, and spacious suite. 5 minute drive to town.

Absolutely perfect

As noted the inside is a little dated and couch is not the comfiest but the location and amenities make up for it. Loved the wood burning fireplace and the place felt very cozy. One quick note:this unit is located on the lower level and the sound from upstairs carries down. May be disturbing for some, as the first night there were kidsrunning around upstairs which was quite loud. Having said that, the kids went to bed and the sound disappeared! Didn't ruin anything for us but could be disruptive for others.

The location and property were just fine - I think we were recently spoiled staying at a rather fancy place in Victoria so we were just coming off that - not fair to compare. Banff was beautiful and it was great taking the bus into town and back so easily.. great hiking the Tunnel Mountain hike. Resort staff were very nice and friendly. Our only issue was our neighbors upstairs made lots of noise seeming just walking/running around but luckily got quiet by midnight each night 😊

Great location, amazing property, wonderful amenities.

We had a great time! We especially enjoyed the hot pools with beautiful views and appreciated the complimentary bus pass and upgraded room. Staff were very friendly and helpful. The only reason I didn't give 5 stars was that the couch was very uncomfortable. Otherwise, thank you for an enjoyable stay.

My wife and I recently became addicted to the Heartland Series on Netflix and had to go find out if it really existed. It does. We spent 8 days in Banff and stayed at The Hidden Ridge Resorts. Fantastic accommodations and service could not have been better. Friendly people and fantastic scenery right from our balcony. Convenient from the reservation to the check out. Would do it again in a heartbeat. Would be a great place for a larger group. Thanks to all that help make a break from the real world possible. Tim and Debbie Healy from Texas City Texas USA

a little worn down - furniture could use an upgrade. otherwise really good

Nice pool overlooking city.

pool is awesome

This property offered a great home base to see Banff and surrounding areas. Clean and well stocked. Housekeeping was amazing.

Perfect location, a few mins from town. They provide free bus passes. The views from the property were amazing, along with the cleanliness and friendliness of the staff. They also offerd board games which was great :)

There were many disappointments, and we were extremely let down for the lack of communication beforehand. 1) The telephone in the room did not work, so we could not call out to the front desk nor make any phone calls etc. 2) The Large burner on the stove doesn't work, thus the only cooking that we could do was on the tiny burner. 3) The steam room was closed when we arrived. We understand these things can happen last minute, however this is THE reason we booked here as compared to somewhere else.... What was most disappointing is that we were told the steam room was under construction for over 2 months before our arrival - THUS We should have been informed of this once we booked, so we could decide whether or to cancel. 4) The beds were terrible. The dip in the master bed was so visible, let alone uncomfortable, it is clear it needs a new mattress ASAP.