This unit was listed as a 3-bedroom unit. Instead, we got a 2-bedroom unit that was connected to a one-bedroom unit. From the listing and the fact that we had to ask the owner permission to rent the space, our impression was that we were renting someone’s personal property, instead this is a timeshare-like situation and the property is in desperate need of updating. The one-bedroom unit of the space we rented had a faulty toilet and when we first arrived the carpet in the bedroom was very wet on one side of the bed, making the overall impression of the place unclean and old. Property amenities were nice - although the pool was very crowded - and personnel were professional and friendly. Management also was astute enough to realize 3 different reservations with the same last name were all family members and we were put in the same building for our stay - a pleasant and welcome surprise!

After checking in, in order to get a parking tag for the car the check in counter send you to another desk where sales are trying to get your personal data about your invoice age ethnicity to get you to signup for the Wyndham property time share. This was a horrible experience where the guest is held hostage until to share details. On declining to give details and asking for the check in staff to intervene the parking pass were issues. The property needs to relook at this procedure. Overall checking staff was amazing and especially Tiara who make the check in process pleasant.

I found getting to the property excellent it was located in the area that did not present a problem. I found the rooms on the property very comfortable and roomy but from the first day that we got there until we left there was an ant problem not just in the kitchen but in two of the bedrooms so you were constantly watching anything you put down. I must share that guest services offered to have someone come over and spray but we had to leave the property for an hour that presented a problem because who wants insecticide spray in an area where they will be preparing food the second issue was all of us never wanted to leave the units at the same time . Also I don't know if I misunderstood or what the situation was but I did not realize that the three-bedroom request would be 2 units a one-bedroom bedroom and a 2 bedroom unit. The issue with the one bedroom was that it did not have a individual door to make it private so the hallway that connected the two units enter into the bedroom of the one bedroom then there was the kitchen which also entered into that one bedroom unit it made it awkward for the couple who stayed in that bedroom to have complete privacy from the rest of us. Thank goodness we were all family . the one thing I would say is that the amenities were excellent it provided quite a choice of activities for the adults and children to enjoy. Minus the ants and confirming that all bedrooms are individually secure I would return. All staff that we had interaction with we're pleasant and respectful.

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We are very happy with the house, the complex and the amenities. Everything was sparkling clean and well maintained. A+++

Although the listing is for Kingsgate, my responses are for the unit that we actually stayed in, at Governor's Green (same owners). The condo was spacious, clean, plenty of towels, pool towels, pretty much anything we needed. The pool (s) and activity area are a short walk away (or you can drive - but it's a really quick walk). Parking is plentiful and location of Governor's Green is perfect, close to Colonial Williamsburg, Jamestown, Busch Gardens and more. We had a great family weekend and definitely would look to book this condo again when we return.

The property was very clean, we had a wonderful time, would definitely stay again . One down fall no basketball court for boys and the time share meeting, very pushy and nasty when you refuse to purchase . Basically they kick you out iof the meeting if you don’t buy in to the scam ... i don't care what they offer you to go not worth the $150 we saved on park tickets . DO NOT DO TIME SHARE MEETING

Place was clean, spacious, and close to many attractions.

The kingsgate resort was very nice. The kids always enjoy the game room there. Staff very accommodating. Owner very accommodating as well.

We love Wyndham Kingsgate. We have stayed there for years and are always very happy. This was the first time we had booked with this owner though. The day of check in he sent confirmations that were incorrect and for a different resort than we had booked. He was very responsive and easy to reach by phone but getting to actually check in was kind of a mess. The check in clerks at both resorts were helpful and worked it out and we ended up staying exactly where we had originally booked. I would still highly recommend this place I would just suggest triple checking with the owner and resort in the weeks leading up to your trip to make sure there are no last minute surprises.

Resort is amazing. Beautiful grounds, quality service, awesome amenities for adults - children, and condos are spacious and well kept. Only recommendation would be to add some lighting to walkways for evening strolls.

This is an exceptional resort with clean and well equipped units. The amenities and services are on point for adult stays, seniors, and families. Very friendly and helpful staff.

The property exceeded our expectations. We had adjoining condos, 6 adults and three kids (2,7,11) who really enjoyed all of the amenities. Very good beds, well stocked kitchen and DVD library on property. Would stay again!

Loved the property. Very clean and large.

Great location and rooms.

Everything was neat and very clean. We enjoyed our stay!

We had a wonderful family vacation at this property. There were so many activities including swimming, golf, tennis, game room - we were able to spend quality time with our family. The property was neat & clean, security was excellent - and it was at a convenient location - close to many of the places we were visiting. A special thank you for the property owner for arranging this property for us at such short notice!

The 3 bedroom 3 bath property was just what we needed for our mini reunion. Property was clean and the exercise room was well appointed. Check in and check out was easy.

Cant beat location, so many activities for kids with no additional cost. We had a three bedroom it was very clean and well stocked. Beds were comfortable. Wouldcstsy again.

This property is attractive, clean and modern, with all amenities. It's close to Colonial Williamsburg and easy to get to Busch Gardens, Jamestown, etc. Our kids loved the pool and especially the video and pinball game rooms, which are free. I would definitely stay here again. Excellent value.

Not impressed. Again, room wasn't ready. Cleaning people still in the rooms at 4:40pm while we were trying to unpack. Shower stall in one bathroom was broken and we asked for someone to repair it, never happened. A random $118 charge on my credit card that needs to be refunded. No clue what is was for and was told there would only be a $6 per day fee for the resort. We stayed less than 2 days. Resort won't be recommended by us nor will we use it again.