nice property

the room was not well maintained.flooring was bad .bad part you have to pay for your own supplies toilet paper etc ..the owner should show unit and understand how things work . like the stove for cooking .internet didn’t work .she came over and showed me but a little late cause I left the day she showed me ..

Clean

Too picky on swim apparel. Guard will blow whistles for not wearing beach attire.

Having multiple rooms for me and my kids. A kitchen to cook in and air conditioners in the bedrooms were a blessing. I liked having a convenience store on the property as well.

I did not like that you had to pay extra for the pool. It was not stated anywhere on booking.com before I paid for the room. we booked here because we could use the pool. I did not like that you could not pay with credit card and pool towels were not provided. At least one water bottle should be provided as well.

Overall, location and amenities are excellent. My father and siblings enjoyed swimming in the manmade beach especially with the waves.

Coordination was a bit spotty though the contact person was courteous. We’ve been instructed to go to Maui Tower though the booking was made at Maldives Tower. It was quite upsetting because we needed to load and unload twice under the heavy rain. Also, in the booking it said each bedroom will have 1 double bed and futon but when we arrived, we were not provided with 2 futons. We only saw double bed that came with each room. I had to explain myself again and again that 6 guests cannot possibly fit in only 2 double beds. Please make sure next time that everything is provided and all the instructions are double-checked before sending to the guests to prevent hassle and bad first impression. Another suggestion is to highlight to guests what are not included in the booked unit such as toiletries (shampoo, soap etc), dishwashing liquid and if they need to bring extra towels or blankets so that guests would know what to expect.

Everything that the hotel offered

location is good

Staff is soo rude, unorganize bad process. Unfrindly procedure while check in and check out.

Unit was spacious enough for family of 6. Location is good. Our host was accomodating and friendly!!!

I thought it was too crowded though I understand that it is a humongous condo with gigantic pool.

Clean place. Tight security.

The longest grueling reception process I have experienced. Booking.com should make an effort to streamline the check in process. Make instructions clearer in order to prevent future travelers to experience what we have experienced.