My husband is 84 years old and saved for 2 years to celebrate by planning a trip with our whole family . When we arrived to the gate to go to our rental property we were told we were not allowed in . After numerous calls to Evolve and realtor in Puerto Vallarta, we were told “ sorry for the mixup , but the owner did not pay community fees , so we can not go into house “ . We traveled for 10 hours from Philadelphia and were left stranded with 5 people , in a country with no where to stay . We waited and waited, after calling Evolve to help us and hours later , we received an email , saying sorry about the mixup . Up until The day before we left for our trip , we received emails confirming our trip . DO NOT USE THIS COMPANY !!! We arrived home today and received another email, asking how our trip was . Wow , I was not able to give 0 stars .