Well maintained

Great breakfast! Great service

everybody was very friendly and even the hotel manager took time to sit down and discuss to check if everything is okay.

everything was excellent

perfection

Club room and dinner buffet was good deal

Club lounge still closed

Staff, pool and breakfast

Lobby

Cleanliness of the hotel is top notch. The staff are very helpful and service minded

Food.. It was very unpredictable. Sometimes it was excellent. Some days it was just oily and ordinary. Buffet spread and variety also isn't close to Marriott kochi.

Breakfast could have been little better

options of authentic kerala dishes and live kitchen

I wanted to express my sincere gratitude for the wonderful experience I had during my stay at your hotel. The level of hospitality, attention to detail, and genuine care that your team displayed throughout my visit was truly exceptional. I would like to give a special mention to the front office staff Mr.Darwin for their warm welcome and helpful advice during my stay. Their professionalism and willingness to go above and beyond made my stay even more enjoyable. I also want to express my appreciation for Chef Vishnu, Sarath, Bibin, Anuroop, and Sandra for their exceptional service at the restaurant. The quality of the food was outstanding, and the level of care and attention to detail in every dish was evident. The team's commitment to excellence and their passion for the culinary arts was truly remarkable. Overall, I had an incredible experience during my stay at Sheraton Kakkanad, Ernakulam, and I want to thank your team for their outstanding service and hospitality. I will be sure to recommend your hotel to anyone looking for a memorable and luxurious stay in the area.

The Indian side of breakfast was excellent. The bed and pillows were comfortable

I had stayed here previously maybe 4-5 yrs back. I was so happy then with the stay then. This time i had made a booking via booking.com and they were not able to locate my booking and put me in a lot of stress. we had booked 2 rooms one of the rooms I felt was not cleaned and topped up with things (towels, water, coffee sachets etc). Noticed that there was mould in the bathroom which is not acceptable. unsure if the linens were changed too or not properly washed had stains on them. The continental side of breakfast was not great to be honest.

Great place to stay and supportive staff. We stayed for 3 nights and had a good experience. Breakfast spread was good and well organised. Front office staff - Rajesh , Amal and Rolly were exceptional and took good care of us during the stay. Great property to stay for business.

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Location is good and F&B staff were amazing.

Front office and HK were poor

Courteous staff, good food, clean facilities.

Location is off the beaten path. No general stores close by.

Everything,the chef was excellent ,we celebrated his family birthday,thanks Sheraton we are coming again