Great view from the living room!

The stay was great. Downstairs screen door needs repair. Overall there was anything you could want.

Very nice and peaceful Efficient and easy

enjoyed the home. Home was very nice ! Working with your team everyone was accommodating and very helpful. Very pleasant group to work with.

Good place just old, needs some work soon Took care of the wasp's nest very quickly

We loved the view in the backyard!

The open space on the main level, air flow through the house with the windows open, all the windows, the view in the back It was absolutely wonderful and we would rent this property again It was a very smooth process.

Seclusion!

I had a wonderful time (as I always do) in what I consider to be the best place in our wonderful state. As I stated the home was wonderful, and the Mountaintop Realty folks are great to deal with. I've rented from Mountaintop Realty now 3 or 4 times when I visit the Canaan area. The team is always pleasant to work with and are very helpful. every property I have rented has been as advertised and is well maintained.

I really enjoyed the property and we had a great week. Loved the living room the most. Windows all around to see into the nature reserve. All of the people I spoke to or worked with were incredibly helpful and friendly. I have nothing but great things to say about the staff.

Was exactly what we had hoped for! Hot tub was great, as was the view from the living room. Everyone was helpful and friendly.

Our favorite thing about the property is that it borders the wildlife refuge. The views are beautiful and the property was really secluded Team member were helpful and very responsive.

Snowbird Retreat was exceptionally clean and the kitchen was very well appointed with everything we needed and then some, and we cooked there the entire weekend. Plenty of towels, linens, pillows and blankets and we had 9 people staying there. Hot tub was also very clean with recently maintained chemicals. Overall it was perfect for our needs and a very well cared for property - we were very pleased. Very private and secluded property and a nice house! Office personnel were very positive, cheerful and helpful - made the entire experience easy and pleasant.

Location

We enjoyed our stay and our family wants to come back again next summer. We found this to be a good central location for us to meet since we all live in different places. Our grandchildren had a wonderful time. And having teenagers this was defined a good choice.

Very pleased. Need directions on TV. Many remotes and couldn’t get any to work. Had to use the main box . Great place for family.

wonderful good

The view and seclusion was amazing, but it also wasn’t too far from the main cities! We all had a great time. Thank you!

The place is lovely but needs safety updates. I emailed Matt multiple times and he never returned my emails. That was disappointing.

This was our first experience of a weeks vacation at Canaan Valley. The location of the cabin was perfect in that it was so close to both Blackwater Falls & Canaan Valley State Park. The cabin itself was beautiful and we enjoyed a very & I mean a very relaxing stay there. The kitchen is well stocked with anything one would need. The negatives to this beautiful cabin -- the compatibility of the stairs especially the spiral staircase with our dogs. Only one of our dogs would go down or up them which meant we had to to down the outside flight of stairs every time we had to take them out plus we slept in the downstairs bedroom in order to easily get them out to potty. Going from a King size bed at home to a full size bed at this cabin wasn't very comfortable either, so it would be nicer to have had at least an upgrade to a queen size bed for comfort. Another suggestion would be to have blinds on all of the windows downstairs for those of us who are scarity cats watching TV at night. That was creepy! We did have an issue with our keys to enter the cabin but an email to the realtor office and the next day the locksmith came out to adjust the lock and make new keys for us. So we were very happy about the attentiveness to this issue while we were there. But the most disheartening issue was in knowing the price we paid to rent this cabin was to walk into the cabin to several large stains on the carpet in all the rooms that were carpeted. I took pictures of all of the stains and emailed the realtors office because of having our dogs with us we did not want to be blamed for these stains. I would like to add that the cabin was otherwise very clean and it did not smell. I did get a response a couple days later that they were aware of the stains but since the cabin has been rented so much that they hadn't had a chance to get the carpets cleaned. Suggestion would be to mark off days in order to get this done -- as I said this was disheartening in seeing this right when walking into the cabin. So I do hope the carpets get cleaned sooner than later for the next renter. All in all we would stay here again in knowing how we would have to manage the staircases with our dogs but I don't suggest this cabin for anyone that has any issues of going up or down stairs and that includes your fur-kids. Thank you for allowing us to bring our fur-kids with us and we did enjoy your cabin. Donna & Glenn

initial property rented: Carpets and furnishings (beds, couches, and chairs) were all wet from steam cleaning. House smelled like mildew and dog urine. We were moved to another house. Team unresponsive to phone calls. I had to communicate through AirBnB app

Overall the location and parking at the house was great for our group of friends. We had 4 couples and I would say this house slept 2 -3 couples better than 4+. We did use one of the pull out couches but it was extremely uncomfortable. The house obviously has roof leaks because you could see mildew/mold looking stains in multiple places in the kitchen, and dining area. The basement bathroom showed signs of water leaks also. The kitchen, dining, and living room area was really nice for a large group. It allowed us to cook dinner, play games, watch TV, and visit with each other. The hot tub was clean and well maintained. Overall, it served our need as a last minute rental but in the future I would hope for a cleaner, better maintained home with more designated bedrooms with queen or bigger beds.

The living, dining and kitchen area was nice for our group. We played games and were able to prepare dinner and visit well in that open area. Due to covid I only coomunicated with the team via email but they were quick to respond and I had all of the information I needed.

Only disappointment was the only true access to the main floor the extremely narrow spiral stair case or the outside steps which was difficult for my elderly mother and family that came to visit. Maybe could reference in description the limited access for disabled or elderly guests. Only experience was over email because of the COVID situation. However I feel that everything was handled well

Cabin was nice was a little difficult for my elderly mother. Plenty of space.

Overall, the property met all of our needs and was large enough to accommodate 4 adults and 5 teenagers. The surrounding property is very scenic and the property was in a great location in regards to closeness to hiking, viewing waterfalls, golf, etc. The property could use some updating - stains on carpets, water leak marks down kitchen wall, missing blinds in downstairs bedroom. Easy communication via email

The property is in a great location close to state parks and awesome waterfalls. There was plenty of space for 4 adults and 6 teenagers, and we enjoyed the hot tub and fire pit in the evenings. The house was clean, but could use some upgrading (roof leakage down kitchen walls, bathrooms outdated, some stains on carpet). Overall, though, we enjoyed our time!

We had the carbon monoxide detector go of at 5:30 am the first night we were there. Since we couldn’t get a hold of the office at that time we called the fire department to come out and check the place. We vented the house with the windows open and the fire department cleared it saying that I was just a faulty detector and if it went off again to let them know. He told the landlord they needed to change it but this wasn’t very reassuring especially when we closed the windows and the alarm went off again around noon and the detector was still not replaced. They finally came and replaced it after about 7 hours of it initially going off and since we had dogs there we couldn’t go anywhere and leave the dogs until we knew it was not a true threat so it pretty much ruined our first morning there. Overall it was a good experience since that was only 1 of 3 nights we stayed but I just wish the reality company would have acted with a little more sense of urgency. There is also a very tight set of spiral stairs that your dog will most likely not be able to climb on their own, but you can go out and around. Great location. Secluded on a nice piece of property and a short drive to the resorts and food.

Very Comfortable!

It was great! The cabin was well maintained and the views were amazing! The cleanliness, the views, and the hot tub. Matt was great with quick responses to questions.

We loved the big back yard and open living room and kitchen We stay in Canaan Valley a few times a year and we always use Mountaintop. The people there are very nice and helpful and I have never had a problem over the last 15 years with booking or anything else

Perfect place! We had a hurricane evacuation at home.