beautiful

The facilities, food and some staff Carlos is an excellent staff member. Really diligent and amazing

Some of the staff. Location is in a mangrove far from anything

Booking cobra demasiado en comparativa del hotel, revisando tarifa directos con el resort

Booking.com

The water slides, staff, and entertainment also the restaurant is good. You just need to get there when they are opening.

The way that kids are at the swim up bar and hanging around the bar. The kids jump on the bar stool swing and stands up. There is no control , I mean NO CONTROL or rules being in force or during meal times. The French fries will be very under cook and some meats if you don't speak up . Plus the kids leaves the covering that keeps the food warm/hot completely open. There is no one Monitoring the food area.This place is not for couples . This is really a super kid zone

Clean Property

Weddings and events everyday, so you have to leave some areas and see the party instead of enjoy amenities. No enough staff for all the people, the service can improve. Food was limited in some restaurants.

roll glide, ocean view room

beach

Nice place for a wedding and and family

Language difficulties.

Staff is wonderful, the property is very clean, the beach was excellent, the room had a great view.

The quality of the food was not as high as I expected.

Everything

The bathrooms in the spa were dirty. All of them.

very nice, new and updated. clean with mostly friendly staff. super nice spa.

nothing to do outside of drink at the pool. lacked more daytime activities. nights had some shows. overall got kind of boring and repetitive. very relaxing though.

The swim up bar was a lot of fun!

The pools did not stay open long enough

I really liked all the restaurants, the food options were great!

I noticed I wasn’t treated very nicely by a lot of the staff, including waiters and romm service I also didn’t like that EVERYONE expected a tip, people pay lots of money to be there

The staff and installations are very nice

the food is too Americanized , wanted to eat more of the local food but hardly saw any and the beach was full of seagrass

Nice modern resort with great food

The zipline looks amazing but it's only open 11am to 2pm, plus you need trainers (same applies to the climbing wall I think) Also, some restaurants have a dress code and I wasn't aware of that. So basically, more information is needed beforehand about the dress requirements.

My partial ocean view also looked onto a construction site. I was given no pre-warning of this so it was disappointing.

The rooms were spacious, clean and comfortable. The pools were well maintained. The staff was always pleasant and accommodating. The spa was beautiful and the services were excellent.

The restaurants were hot and lacked air conditioning. The beach water was chocolate brown and the constant smell of cooked crabs lingered from the rotting seaweed which collected at both ends of the boom nets. We weren't told of the size limits for the Sky Coaster, nor that there was a dress code for the French Cuisine. Premier doesn't mean a thing when anyone and everyone can walk into the Preferred pool and bar which caused it to be over crowded and the bar ran out of Premium liquor (which we paid for) and couldn't receive. Wedding parties of 20+ people(not on the Preferred Club) sacked the pool and bar. There are also no motorized sports on the beach and the non-motorized paddle boards and boats needed to stay within a roped off area which was no larger than a football field and no deeper than 4 feet deep.