Staff went above and beyond Rooms were super comfortable Location was ideal Sun loungers are the comfiest I have ever experienced Beautiful views

Top notch hotel located right on the water and very close to the old town. Food was excellent from the buffet dining to the in house restaurants. Reasonable prices as well.

Don’t have anything negative to say.

The location and the view was superb! Staff were very friendly and breakfast was delicious! Staff helped me get my purse to the airport ( I left it in my room) thank you!

In some places, a little dated

Wir haben unwahrscheinlich schöne Tage im E&O verlebt - die Zimmer waren ausgezeichnet, der Service sehr zuvorkommend, freundlich und hilfsbereit. Auch die Lage des Hotels ist ausgezeichnet, um George Town zu erkunden. Wahnsinnig schön war es, zu Beginn oder am Ende des Tages den Pool genießen zu können und den Tag dann in der Bar bei einem Cocktail ausklingen zu lassen. Wir würden jederzeit wieder in das E&O zurückkehren.

Jammern auf hohem Niveau: das Licht im Badezimmer könnte etwas heller sein.

Property itself, well maintained, it’s like a palace. Biggest bathrooms I have ever seen in a hotel Very quiet

Not anyone’s fault but I got a vibe that this hotel suits for romantic getaways and people who like it quiet. Pool are was so quiet that I was scared to unleash my kids there for a day or so, I let go on 2nd day and expected happened, some old snob asked my child to stay quiet and be considerate of others. My view is not the best if you are visiting with young & loud kids. Heaven if you hate noise and parties

とても綺麗なホテルでした。 内装は落ち着いた雰囲気で、高級感がありました。 アフタヌーンティも美味しかったです。 窓から見える景色も良かったです。

目の前の海が汚いのが残念ですが、ホテルのせいではないので、仕方がないです。 ビュッフェスタイルのレストランは賑やかで、騒がしかったです。 他のレストランについては、接客はとても良いのですが…

Gorgeous large rooms, great infinity pool, staff were really helpful and the buffet was great. Location was great, and you are able to walk into town.

We stayed in one wing and our friends stayed in the other and it actually made it a bit difficult as we couldn't always access the same things. If you are going in a group I would encourage you to stay in the same wing.

Loves the spaciousness of the room And the heritage and decor of the hotel

Service could be better overall

Tot!!! No sabria per on començar, certament m'allargaria massa. Una meravella d'hotel d'època colonial. L'"heritage wing" amb vista al mar és del tot aconsellable. Val la pena fer un esforç i allotjar-se en aquestes habitacions.

Res! Tot ha estat perfecte. Certament és excepcional.

Great location, great views from our room and the room itself was really spacious. Great breakfast and staff were lovely. Wasn’t in the city centre but we really enjoyed the walk and being on the waterfront is great with the cooler sea breeze. Pool area was nice and gym was a decent size. I think given the seaside location alone would be enough of a reason for us to stay here again!

Wasn’t a 5 star hotel in my opinion, rooms were tired and not spotlessly clean, so not reflective of a full 5 star experience. I read a review that the mattresses being hard which I dismissed but they really were extremely hard haha! Also didn’t realise that it’s basically 2 hotels with 2 check-in areas; so this review reflects the Victory Annexe rooms - the heritage side may be of a higher standard?

Friendly staffs

Dated facilities and lack of different cuisine within the hotel.

Breakfast was excellent. Fresh produce. Fantastic range. Cooked to fruit and pastries. Service top notch. Great coffee

Nothing to dislike.

Mooie ruime kamers , goed uitgeruste badkamers Uitgebreid ontbijt. Diner in buffetvorm, of à la carte in een van de restaurants. Het hotel ligt vlak aan zee

Geen opmerkingen

Everything is perfect. The reception staff are very professional. The stay at the Heritage Wing will be a memorable one. I love the a la carte breakfast; it's better than the buffet breakfast.

Nil.

the buffet breakfast had so much variety and the quality of the food was high.

nothing

Riesige Auswahl am Frühstücksbuffet. Super Lage

Nichts

breakfast nice - especially for char kuew tiaw, teh tarik, roti prata area room - nice but compare heritage (which i stay before much more better) platters - food only nice but not the staff

room - nice but compare heritage (which i stay before much better) which not provide any complimentary for welcome drink and afternoon tea platters - food only nice but not the staff make me so shock coz he asking me to take by my own the biskut which at heritage or other hotel the staff will treat us like boss and staff ckp kasar ( dgn slang penang yg keras ) not freindly ( do u think we come there for free?) ur staff should treat like hotel staff ( if malas, then don;t work) staff at lobby receptionist not friendly and not even smile and answer our questions so fast like don;t want to entertain i always stay at heritage due to full PH, only victory annexe here the choice but with this of service ( very disappointed )

Lots to like! Good position with expansive water frontage and views Large hotel with good amenities including great pool areas. Great sized clean and well serviced rooms with spacious bathrooms and great aircon - an obvious must given the heat and humidity Extensively and authentically decorated in period style and the makings of a great landmark hotel Extremely good food, particularly the breakfast buffet and excellently prepared cocktails Great evening ‘club’ hour at Cornwallis was more than generously supplied with food and drinks

Like many large properties at the mercy of both the weather and the availability and quality of building workmanship and maintenance, there are lots of worn finishes and obvious need for increased plastering and painting Maintenance issues also extend to garden areas where the sparse and often lackluster planting is at odds with the tropical style and location of the E&O Some service was lacking like poolside where if you’d like a drink, you’ll have to go hunting for someone inside to rustle one up The website gives a poor insight into the complexity of room sizes and styles and Receptiin seemed a little in the dark about rooms also. Our waterfront balcony room had a small wardrobe with one drawer and small drawer in the bedside table; our friends staying in similar sized room without balcony had a huge walk in robe. Without a floor plan to book from, you’ll not be sure what you’re getting until you check in Transport arrangements inbound from the airport delayed but fixed by the Hotel locating an old minibus- for the two of us. Outbound saw an unexplained cancellation of our booked hotel car for two and after checking out, found they’d decided to give us another minibus - very good condition however would have requested one had it been needed. Management issues…

We enjoyed the canapes and drinks provided daily. I enjoyed having a ground floor room.

Finding an ear plug in my pillow on first night. Finding a cotton wool bud on the floor. Reception welcome was disappointing. Slow checkin. No twin beds as booked on Booking.com. Restaurants poor for breakfast, both buffet and Al a carte. Very slow, if at all in replenishing items, clearing plates. Poor experience in both. Breakfast Restaurant (Al a carte) near reception, the bar station terribly messy. Paperwork, general rubbish. Looked terrible.

overall the breakfast is good , other i have no issue on the restaurant.

...

It was a lovely experience, great hotel, friendly and helpful staff. Hope to visit again.

Klasshotell och perfekt för både utforskning av Georgetown och för återhämtning och avkoppling på hotellet. Alert personal.

Lite för stort vilket egentligen bara märktes i den stora buffet restaurangen där det också serverades frukost. Mycket personal dock så allt gick smidigt, men lite stimmigt överlag bara. Finns alternativ så no big thing really.

歴史的な風格、朝食が良かった

We had a spacious corner suite in the Victory Annexe - wow! It was absolutely sensational and our booking included access to both swimming pools, evening drinks & canapes in a choice of venues, and a choice of breakfast venues - but who could go past the fabulous Sarkies? The bed was comfortable, balcony was a great place to sit and enjoy the views and the bathroom was 'to die for'. We enjoyed walking around Georgetown especially seeing the street art and colonial buildings.

Can't think of anything negative to say - we loved our stay there.

Beautiful large suite

The restaurant offering Senior discount should state in the signage it only applies to Malaysians and therefore it would make it clear to Seniors from Australia or other countries

Garden Suite in Heritage wing was great - quiet, with a shady lawn for the baby to play on right outside, and easy access to the pool. Also this hotel is very laid back, very authentic and true to its roots - much more so than Raffles Singapore, where we had been previously and which has had an expensivre makeover which has not helped its character.

The only thing I would say to this hotel is show some imagination on the food. A few years ago it used to serve peranakan food in Java Tree, now it's only so-so french-type food. If I wanted that, I'd go to France. Why the best and grandest hotel in Penang can't headline with a high end local food offering is a mystery to me. Their breakfast selection of local food was fine, BTW.

Breakfast and rooms were excellent. Laundry was too expensive. A bridge access to Georgetown would be great to avoid the busy street you need to cross.

Laundry cost. Drinks in the bar were also very expensive.

Breakfast spread was good.

Room is very damp. The floor had patches of water esp in the bathroom entrance. I slipped and nearly fell right there! There was no table to dine on for room service as the only table was a desk and difficult for 2 people to sit and eat there. Only 1 armchair and it was v old! So my wife had to sit on the floor! The TV is too small, hard to see subtitles from.the bed. Quality of bedroom slippers was poor; doesn't fit the E&O branding.

Staying at the E&O always feels like a step back in time, to colonial days gone by. The grand lobby, the seasoned staff, and the view rooms are like returning to a place of quiet luxury. There’s a generous array of foods to choose from at breakfast, and the infinity pool provides a wonderful respite from the day’s activities. I like ordering the chicken satay and other dishes at the pool. If you have a chance, treat yourself to a massage in their spa for a nice serenity moment. The hotel is located an easy walk to cafes, restaurants, and shops in Georgetown. This visit marks our maybe sixth time staying here, and we will surely be back again.

A little bit of landscape construction during our visit.

Breakfast is very good.

NIL

Beautiful surrounding and clean.

Breakfast food was just okay.

sea view room, convenient location, great breakfast, spacious room