Location

Food

Location, comfort, breakfast.

Had a housekeeping issue with dirty towels. Was resolved quickly, though.

What an amazing place, staff is very gentle and kind, you really feeling like home. Breakfast is served at the table with many tasty options. I’m terme of location you could not find a more central place, close to every point of interests.

It’s not a dislike but more a suggestion : free bikes available for customers would be ideal to discover London.

Location, friendly staff

Nothing

Excellent service!! Delicious food - ordered room service

Nothing

Everything from the moment we arrived to the time we left we felt special everyone was so attentive,polite and helpful we plan to come to London once a year and plan to use Sofitel St James when we do please thank all your staff as it is noticed and very much appreciated

Not Applicable

The room was clean and tidy. I also liked the small treats that we've got every day , and the welcoming and kind staff

Location is perfect. You can reached all attractive place by walking distance.

There is no connecting door between the rooms for us

After i check out. I forgot my earrings in the room. And as they told me no guest stay in that room after i left. But my item still gone. I already called hotel and email them but all they said is they doesn’t know they couldn’t find it, and i they just sorry about that. I can not accept this when i stay in the 5 stars hotel and someone just stealing my stuff and hotel have no responsibility about this.

Location was great due to walking to any tourist destination

I loved everything about this hotel except their restaurant

the location is wonderful. 3 mins walk to Trafalgar Square and close to many historical sites. good food all around the place. really convenient

nothing

The location is excellent Services are up to the expectation Staff are very cooperative You can't complain

Nothing

perfect location, super nice

nothing

I liked the hotel, everything there was really good. The location is perfect. right in the city centre. The breakfast was also good.

very helpful and friendly. they were very attentive

nothing to dislike

location welcoming stuff guest manager room service was amazing

bed was uncomfortable

Our hotel of choice, when staying in central London. So close to St James Park (squirrel cuteness overload!), to the Mall, to Buckingham Palace, to the theatres, to Piccadilly, Oxford, Regent Street, to Trafalgar, the shops, museums... It's very practical. The staff is very efficient and courteous, and our room was very comfortable (we would have preferred a bathtub, though). The breakfast menu is good, but nothing out of the ordinary. We never tried the afternoon tea because we had other plans. Highly recommended and we'll be back in December for some more theatre-time and to enjoy the Christmas decorations.

Pricey