Front desk wasn't helpful checked out went to the Berkley

Beautiful hotel, close to Oxford Circus, rooms are beautiful and well appointed.

Rude staff

Very good and convenient location. Nice Pub downstairs is a good bonus.

Location.

A wedding was on, the thumping music and dj shouting were so loud we did not manage to sleep until the early hours of the morning and we visited to relax and use the spa. Only tried to eat at the hotel once on Sunday lunchtime and all hotel restaurants were booked up.

room bright but small

security scare re bbc when there.

The whole experience was great

nothing

The property is absolutely beautiful. You don’t feel as if you are in just any hotel. it’s unique charm and preserved historic detail capture the London experience.

Stunning hotel, perfect location

We went to the cocktail bar for drinks on Friday early evening. A really obnoxious man sat on the table next to us and commented on the drink we ordered. the waiter then talked to the man from the other table next to us, so he spoke over us. The man was extremely objectiob=nable and ignorant, but the waiter should not have talked over our table. Really disappointed. We paid a high tip which was unexpected and I would have liked to be asked via a machine rather than at reception where it's not appropriate to discuss there things. Our beds could have been more comfy.

It was ok

Breakfast @ the Artesan

The staff was extremely helpful and friendly. Breakfast was fantastic and location was super. Staff would go out of their way to help you. Absolutely nothing bad to say about my stay at this hotel.

Nothing.

Amazing one-night stay to celebrate an engagement. The staff were very thoughtful before and during our arrival and we arrived to a complimentary bottle of champagne and congratulations card. We used the swimming pool and steam room/sauna which were also very good.

N/A.

The service, location and cleanliness

Nothing