Very comfortable room and hotel - great service, beautiful pool and beach, and top-north entertainment. We spent both days down by the beach (get there early to claim a beach lounger with towels and a personal item or two), they have an ocean lifeguard on duty, staff to setup/move umbrellas for you, and waitstaff from the bar who will deliver drinks and snacks directly to you. The Palace Resort group has an app, which is actually quite useful for knowing what is going on when and for making requests like maintenance, room service, or dinner reservations. Your room mini fridge will be restocked each day, including the 3 Liter bottles of water (I drink a lot of water, this was much appreciated). We also requested the complimentary anniversary package, which added some extra romance to our stay. We went to one of the evening entertainment activities, the “Glow Motion Show”, and it was truly exceptional. Definitely worth checking out the entertainment programming, the hotel staff works hard on it to make their events and activities fun and engaging.

As expected for all-inclusive, food and drinks were average at best, with some exceptions (I really recommend the Beef Picanha at Fuego, it’s so good!). Most cocktails are very sweet/use premade mixer. Room service food has small portions and cooled down quickly, I’d recommend just going to one of the 4 restaurants. Depending on high/low season, you need to make dinner reservations for the restaurants which can make it difficult to get the times you want during a short stay. The first night it is understood that you should try to walk in somewhere, and they will do their best to accommodate you. Very pricey per night, though perhaps your use of the all-included amenities may make it a better deal than paying per-drink/per-meal at a similar but non-all-inclusive resort.

nous avons absolument tout aimé dans cet hôtel ! Le personnels étaient parfait , la chambre magnifique avec vue sur la mer et surtout avec un beau jacuzzi . nous avons testé tous les restaurants et nous avons absolument adoré le fait que tout soit inclus dans le prix ! pas de frais caché ! Un parking est même disponible sur place et sécurisé . On a adoré en tout point cet hôtel !

rien

Everything was excellent the food the staff The rooms were big and clean

Service staff was excellent. Management staff really seemed to lack any ability or authority to solve problems. We had a promotional credit issue for accepting the membership tour that none of the management - customer service, public relations, operations - could solve and literally lost $100 as a result

I love how the staff was attentive to the property. And they are attentive to each guest.

Too eager to sell a membership when you 1st walk through the door. It comes off as greed. Maybe they should at least give you an hour to view the property, settle in and then be confronted with sales. But the property was soo beautiful and the rooms were great! We are definitely going back to this resort for a longer stay.

Beautiful well maintained property. Staff was great and so was the food

Our last day were were served tainted rum at the pool bar. My girlfriend and I both noticed the rum tasted very off and was NOT Captain Morgan. We didn't think a resort like this would purchase and serve the guests tainted (mixed with illegally made alcohol) so assumed maybe they simply got a different type in Mexico. After only a couple drinks we both started to feel a bit disoriented and knew something was not right. We decided to get to the room (this was at only 7pm) and we got worse and worse...I knew we had ingested methanol based on what I looked up. At about midnight we both became violently ill with severe stomach cramps and difficulty focusing to see. We were supposed to fly out at 9am but were so sick we had to reschedule our flight for 1pm in hopes we could make it to the airport without becoming ill. Horrible experience and cost us a lot of time, money and pain. We got home finally. I feel this resort should partially refund our trip because of what they did...so far they have not responded

The staff was extremely nice and efficient. There was a small issue with the room they originally gave us, but as soon as we reported it they were extremely fast at providing us with a better room and giving us a free massage to compensate. And that was only an illustration of the first class experience we had with their staff for the remaining of our time there. The food in their restaurants was also fantastic!

If you like alcoholic cocktails, you might find some of them lacking the appropriate amount of alcohol in it. At times I couldn't tell there was any alcohol in it (and I don't drink much). However you can always tell them to add a bit more if you want.

Amazing staff! Beautiful area! Phenomenal food!

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