Staff all pleasant enough. Front desk Staff in particular were lovely. Good location, clean hotel.

Bed quite hard and uncomfortable, very small room. "Castle view" room, well, if you stand at the edge of the window and crane your neck. Very expensive considering room size and comfort, presumably prices bumped to reflect a particularly busy weekend for Edinburgh...

The staff were very welcoming and helpful. The beds were very comfortable and the location was superb with easy access from the train station and buses and trams at the door, yet the rooms were quiet.

The tea / coffee facility could get a bit congested at breakfast.

They’re in the process of updating all the rooms. I was pleasantly surprised when I opened my hotel room that it wasn’t was nothing like the pictures online. It was better. The bathroom was updated with a lovely shower and heated mirror. The room was comfortable and well appointed.

My room faced a ba k ally with large air/heating vents. Not the nicest view.

Toppen bra läge! Nära till flygbuss och shopping.

Wi-Fi kunde varit bättre.

Labas brokastis, lieliska atrašanās/lokācija.

Vājš internets.

Las vistas por la ventana de la habitación eran espectaculares. También las del salón comedor

El wifi. Siempre fue pésimo. No había forma de conectarse

La ubicación perfecta, la habitación nos tocó una ya reformada que estaba mucho mejor que las que teníamos en fotos. La chica que nos hizo el checkin muy simpática y hablaba español que fue un gran alivio! Y el señor que guardaba las maletas también era un encanto

Dejo de funcionar la cisterna del lavabo, pero pudimos arreglarla nosotras sin problema.

We stayed on the 7th floor in an upgraded room, it was spot on, i emailed the Hotel to tell them it was my wife's 50th birthday, there was petals on the bed, fresh flowers in a vase and a bottle of prosecco, this was a fantastic way to be greeted and set the tone for a fantastic weekend.

Staff let me check in very early which I really appreciated. The front of house staff were very helpful with my bags etc. The location is great and view out the window was amazing

Rooms are a little run down and need updating

El ambiente era muy bueno. Las vistas exteriores desde el comedor principal eran maravillosas. Se veía desde el Castillo de Edimburgo hasta el Arthur’s seat. El desayuno fue muy bueno

El problema fue el internet. La señal era muy, pero muy mala. Estuvimos 4 noches y no podíamos comunicarnos. Ni con celular ni con las laptops

Central location

It was super noisy and the glazing ineffective from keeping the noise out.

Het uitzicht was prachtig! Mooie en nette kamer, schone badkamer. Fijn personeel, grote bar en restaurant met genoeg mogelijkheden voor eten en lunch

Alles was goed.

Hotel was fine

Finding somewhere to park a car was a problem. I enquired about it when I booked,, typing my question into “any comments/requests” Heard nothing. It only became evident that we could not stop outside the hotel *even briefly to unload baggage) when we attempted to get near by car. As I was travelling with elderly family members this was a bit of a pain. Advance warning with confirmation / a number to call anything would have made the arrival a much better experience.

location

wifi

Great restaurant, fantastic staff who were really helpful. Perfect location with a great view at the front of the building.

Staff, location, restaurant

The bathroom was bleak and not as per advertised

The staff were very friendly. I was upgraded from a single room to a double room on arrival, which was unexpected and very kind. The room was quiet and the bed was comfortable.

The room was a little dated, but I understand that the hotel is being refurbished.

Near the station. A sensible bath with safety matting and grab rail to help you out. That you plan to renovate the hotel as it badly needs it. An on site restaurante

I had a mobility scooter and the angle for such is 9 degree ramp. Your ramp is far too steep. also the ramp for the initial step is totally unsuitable. Your reception does not seem to have a view of the door and I was left struggling. Other guests had to help me in. There should be some way of getting help when one arrives. No other hotel has a reception on the upper floor. I asked for a quiet room and I was given a room right over Princes Street where the traffic goes by continually and could be heard even with the double glazing. The restaurant menu is limited and it is the same for lunch as in the evening meaning there was only one item that I could choose as everything was spicy otherwise and I am not able to eat spicy food. I could buy fish and chips at the shop cheaper than your prices. John Lewis is a much better option but with a mobility scooter and the terrible paving slabs unevenness I had no option but to stay on site.

Location is great , very close to Waverley station Great views of the castle from the bar area Excellent breakfast Friendly staff , very welcoming. In the middle of a re-furb Would highly recommend

Fantastic room ,service, views ,well recomend

Nothing

The view from our room was magnificent, overlooking the old part of Edinburgh. Room was very spacious and comfortable. Best part was seeing Edinburgh castle through the window while laying in bed.

The bathroom was quite dated and the shower pressure was poor. A bit difficult to relax under a nice hot shower after exploring all day.

We stayed 2 nights, we could not connect to the wifi. The room was quite old, Bathroom was very dirty.

The location of Hotel for my needs at 83 was perfect,also in my town we have a Mercure Hotel where the reputation is good. Breakfast experience for my needs was excellent.The view from my Room was excellent.

The Shower over the Bath,no hand rail to help me to climb over the side of the Bath & slipped on the Bath Mat when I climbed over to get back onto the Floor. The Hand Basin wasn`t clean on arrival,the top of the Hot Tap was very loose too. The Bed was high,once I managed to climb up it was comfy.For a short person it was a problem! My 2nd night the 2 females in the Room next door were rather loud so didn`t get much sleep.

Location was good room comfortable

Staff were not very helpful and were a bit difficult to understand due to accents ( not British ).

I was asked if i wished to upgrade my room to a superior. I said yes but had to wait an additional 45min to get in. When i did i was shocked by the state of the room. The carpet was all marks and had what looked like a big burn mark at the door. the toilet door was de-laminating and looked terrible. the TV socket kept falling out and i continually had to put back in. The skirting boards were filthy and needed painting. I was shocked this was a Superior room and i was charged a further £35 which i would like returned. When i told staff all i got was "we are going through a refurb" shocking. I never complain about things ever but the room was terrible and the rain fall shower did not work. I would like to view this as a complaint and reimburse my £35 please.

The room SHOCKING and the staff just saying sorry nothing we can do, it was not good

déjeuner et situation géographique

Salles de bain sales et vétustes Chambre TRES bruyante sur Princes Street

Everything was very nice, the view is amazing, you have the castle, the main buildings and the princess gardens in front your window is beautiful.

Internet didn’t worked and we need to answer some job emails so it was quite frustrating, we call reception for the issue two times but it didn’t worked.

Location was good and easy to get to the office and out for dinner etc

The room was very cramped, the door didn’t close easily so it had to be slammed, there were very noisy building works being completed that woke me in the morning which wasn’t notified prior to booking

Nice location. Good staff and excellent breakfast

Room very dated. No sleep due to noise outside

Η τοποθεσία και η εξυπηρέτηση από τη ρεσεψιόν μόνο.

Το δωμάτιο, το room service, το φαγητό αρκετά πιο ακριβό από αυτό που προσέφεραν.

Only the location.

WiFi non existent. The rooms are so dated. The bathroom had no shower pressure or hot water. I was appalled at the conditions for the roomrate we paid. They are doing renovations and there was noise at 7.39am waking us up. The old rooms have no safe, new ones do