Nothing to like

The rooms is low rated and they gave me a room that was less what I paid for then I got moved to a so they say upgraded but the bathroom had no radiator and the road noice terrible, could not sleep They make the outside nice to attract people but don’t be fooled Never stay here again not even for free

Front of Building, Restaurant, and reception area was nice. To be fair, for the price, it was OK for a night.

The room was poor, not to good standard, single bed was flimsy and bouncy, mirrors were poorly positioned, and room walls were paper thin, and I could hear everything from other rooms

The room was spacious and comfortable bed

I checked into this hotel very late at night by myself after a very unnervy night(I am a 27 year old woman) Got to reception and they first told me they had no key cards left due to it being full and they'd have to let me in and out of my room. Which of course made me feel a bit uneasy. The other guy came past who I'm assuming was the manager and said he'd sort it out. Was put onto the top floor. When I got in there I realised the lock from the inside didn't work to double lock my room but thought it's fine it's still locked from the outside. HOWEVER at 3:00am I was woken up to a man entering my room. Of course I shouted and I heard a "sorry" and the door shut. I was absolutely terrified not sure if this was a guest given the wrong key or a member of staff who obviously knew I'd checked in alone? I rang reception to tell them and they just responded "sorry it's really busy tonight and there was an error" I then told another guy the next morning when checked out "yes my stay was OK apart from a guy barging into my room at 3:00am which was rather frightening" the response he gave back was "OK mam have a nice day" Safe to say I left feeling extremely rubbish and there was no care at all for my well-being. Would never stay there again and would not recommend.

Excellent Dinner and Breakfast and very attentive service

The lift was out of action which was inconvenient as I am disabled and walking up stairs was hard

Breakfast was very poor quality

Everything

Free parking

No lift Rooms a bit tired

Well decorated and furnished, clean.

Steep slope to side of property to parking. Not good if you are disabled as we are. Difficult to carry bags up the slope. Inside the hotel no lift so again very difficult for disabled people as many stairs.

Clean and tidy. Nice helpful staff. Good breakfast.

No Internet. TV not working. Room too warm. Despite the fan.

Hotel is nicely decorated and stylish. The amount we paid was very good value for money with the breakfast included. The room was nice, tidy and clean and the bathroom was a nice size.

The breakfast was lovely and the other reviews make it sound terrible. The only thing that let it down was there was no sausages and when it's an English breakfast, that's one of the main things your meant to have. As I'm doing keto there was only eggs and bacon to eat so sausages would have been very welcome. Other than that we had a lovely stay. We stay in derby quite frequently and we will definitely book this hotel again.

Nothing horrible dirty

So dirty needs a good clean a good revamp beds are old not comfortable/ carpet grubby with stains / so old fashioned and dated/ bathroom tile’s disgusting/ breakfast not great. I would never stay here again.

Nice staff Comfortable bed Clean

Nothing to dislike

Good service. Excellent breakfast.

Room 103 has an air con unit attached to it outside. This is very noisy. We did not sleep. 🥺

The staff were very friendly and helpful and the breakfast was excellent each morning with plenty of choices and my room was kept very clean and tidy.

A bit hot and stuffy in my room

location

hearing on too hot can’t turn off remote control not working. maintenance not done. keys not working

everything was absolutely great. one of my favorite places to stay over. close to everything. i love it

there isn’t anything we didnt like.

Lovely staff, great breakfast, an actual bath.

The carpark is awkward to get into and out of.

We were not impressed with breakfast

The quality of the fried breakfast was.not as good as most hotels I have stayed in

Fine, but cooked breakfast came late. I have already had toast and tea and cooked breakfast came which I was not expecting.

Shower too slow with less pressure.

The room was much nicer than expected, modern but basic, which I expected. The bathroom wasn’t amazing, but was clean and did the job well. The shower was nice. The staff were really friendly, and even offered me parking at the front of the building when I couldn’t find parking at the rear.

It wasn’t clear there were two levels to the parking they offered, and it was very tight! The rooms and foyer were very warm, although I opened a window when I arrived and by the time I left and came back the room had cooled down sufficiently, just worth noting.

Reception was pretty good to be honest as were the staff. Restaurant looked good , I then headed to my room , see below

Rattly door handle that looked and felt like it could just push through, room was clean but very dated. No remote for the TV and the TV sound kept going off after about 40 mins. Bit of plumbing in the bathroom kept me busy , toilet cistern continuously running so had to lift the lid and reset the flush each time. Amad restaurant did look good however but didn't fancy full on fusion evening meal, would suggest you give it a go should you stay as Not much else in the area for food that looked like I wouldn't contract some form of salmonella . Packet sandwich for me from Aldi 10 mins walk back towards town , to note wouldn't recommend that walk late at night in the dark either . Yes I only paid £51 but much better in Derby for similar price , but that did include breakfast, which was okay buffet style with a hot food option brought to table.

The breakfast was really good. The shower had hot water. Very clean.

the lady at the desk that checked us in was really nice

the room I booked looked nothing like the one I stayed in , the walls was so thin I could hear everything next door was doing , I went to use the toilet and was greeted by a black bug so I removed it out ,after I had another bug jumping around the room and a few flys , I was going to complain but my partner insisted that we stayed as it was the last day of our road trip but regret as we both noticed the next day that we left we had bites on us , contacted booking.com who said the hotel have a pest contract in place this is the first hotel I’ve ever had to complain about and I tried to go another route because I didn’t want to leave a bad review to a business

good location. friendly staff

Rooms and exterior showing their age. Breakfast was disappointing (not sure what the ‘bacon’ was and pastries were stale).

The breakfast was adequate although the bacon was not real bacon, free parking behind the hotel was helpful, close to the city centre, staff was friendly, the Indian restaurant was lovely

There was 1 plug socket in the bedroom, the kettle was very old, the walls are quite thin and you can here other guests

No mirror in the bathroom

Comfortable

Breakfast wasnt overly good, also need to send the email earlier regarding id etc as could have been half way there before it arrived