check in, restaurant, quietude, location

Location to where I needed to be.

Church bells ringing very close from very early on Sunday morning. Cleanliness wasn’t great, hair dryer blew only cold air

Good location… Comfortable bed Did not expect to pay for parking, said free parking on website

No BBC channels on tv Not enough free milk for tea

Great location in centre of town, close to train station

Staff were extremely good and helpful

Disappointing that the restaurant wasn't open in the evening . This was not mentioned when I made the booking.

Everything

N/A

Check in was fine. Room comfortable and clean.

That the hotel and Booking.com didn't make it clear that parking was NOT free. Small rooms. Noisy Saturday night.

Great breakfast, very friendly and helpful staff.

the staff

I’ve stayed in a few Hilton’s before and this was by far the worst. The room was tiny and a tiny window, the location was bizzare and a very ugly area of Bristol. The room next to us were SO loud we didn’t sleep until 3am and no one seemed to do anything about their noise level (running up and down the corridors) no mini fridge or water. Really shocked and at the level of cleanliness in the room too. Over all quite a disappointing stay. Staff were lovely and couldn’t fault them so it’s a shame the hotel itself is not up to standard.

Die Lage ist sehr gut. Man erreicht den Bahnhof und die Restaurants am beliebten Hafenviertel sehr gut zu Fuß! Sollte man mit dem Auto anreisen, stehen auch Parkplätze zur Verfügung.

Wir waren von dem Hotel sehr enttäuscht. Das Zimmer war sehr klein und dunkel, und die Gardinen waren so dreckig, dass man sie kaum anfassen mochte. Das Frühstück ist nur für Fans der britischen Küche gut. Wer morgens keine warmen Speisen mag wie Würstchen, Bohnen etc. , der wird dort nicht viel Auswahl finden. Eine Sorte Käse und 1 Sorte Salami, mehr Aufschnitt gab es nicht. Bei der Kaffeemaschine musste man sich teilweise lange anstellen, weil es nur eine gab und man sich den Kaffee dort alleine holen musste. Auch eine WC Bürste haben wir vermisst! 4 Sterne hat dieses Hotel sicher nicht verdient.

Great facilities, lovely room overlooking the amazing church, very clean and comfy bed

No usb socket in room Didn’t bring my charger plug only lead as nearly all hotel rooms have them now

It was clean and close to amenities.

Breakfast was excellent, good variety and choice. Staff were friendly.

Nothing

Worst hotel I’ve ever stayed in - dirty and terrible service. Insects and rats everywhere.

Very good breakfast 🍳 hotel 🏨 Very central for train 🚂 station and city centre served food late in bar 🍺 very relaxing 😎

The transfer of euros to sterling distorted the original price quoted. However we had a pleasant few days and by rail Bath was near and we'll worth a visit.

Location, staff & atmosphere in hotel bar were all excellent.

Breakfast was average

The room was amazing, comfy bed and cozy

Plug in bathroom sink didnt work properly

Nice and quiet at night

N/A

Proximité ville, propreté,.....

J'ai demandé de quitter la chambre à 13h au lieu de 12h et on m'a annoncé un prix! Le prix était plus bas via Booking qu'en direct alors que le prix était négocié en raison du congrès auquel je participai!

Breakfast always good

Poor bedroom linen duvet cover ripped sink plug jammed.

Easy walk to docks and center but also quiet for slerp

Couldn't get the window open for some ventilation

Easy to get too and great welcoming staff

Shower was luke warm

location is great, walk distance to the channel

breakfast

the reception was awesome

coffee service at the bar is opened closer to the noon, it would be great to be able to grab coffee in the morning whilst working at the lobby

Great location with the added benefit of parking.

Nothing

Everything else was fabulous

We upgraded to a deluxe king room specifically because I loved the idea of a bath (as we don't have one at home and it's certainly my idea of relaxing) On website it says bathrobes and slippers included however there wasn't any in the room. We noticed this after use of the bath so it seemed silly to get dressed to go downstairs to ask for some. Plus we were heading out to meet friends in about an hour. This certainly affected the stay for me as its a special touch and mainly the reason why we upgraded. Even though Its something small, I would have loved that after using the bath. As we don't often get the chance to stay in hotels for leisure together. For £209 for 1 night I would have appreciated the bath robes and slippers to be in the room if that is what it says is included in the upgrade we went for. Was a real shame.

Location and price

Unable to open windows to ventilate room

Thought the restaurant ie the kiln not the bar was open Saturday evening had food in bar but would of been nice to eaten in restaurant

The Staff were all very pleasent and helpful, The complementry cookie was a nice surprise, the room clean and comfortable. great shower, plenty of towels Their was plenty of selection for breakfast

No USB socket in the room, even if they just changed one plug socket to have USB as well. Fried egg was harder than a rubber. Parking charge £16 for a rough old car park. I know it in the city centre,

Brilliant and clean

Everything was perfect including the customer service! Continue to improve in service delivery.

location

There was a party in room 215 from 4-7pm on Friday night/ Sat morning the shower was cold on Saturday morning

The location was good. The room a decent size and well equipped. The breakfast could have been better. Lots of choice but poor coffee and overcooked bacon. Main problem was there was ni hot water in the hotel that morning which was causing a few problems!

See above.