Staff were really nice and friendly. There was an incident that occurred which wasn't the staffs fault but they were very apologetic and acted quickly. The other couple of issues we had staff helped us sort

I have stayed in the property before and one of the reasons I stayed again was because they had chrome cast on the tvs which works for me as I don't watch a lot of day time tv. When we got into the room we found that chrome cast was not working. After we spoke to a member of staff they said it was an issue on their end not the hotels. Nowhere was it advertised saying they are unable to provide this and if it was I probably would have found somewhere different to stay. All the bedding was disgusting. The pillows had lots of yellow stains on and so did the duvet. The bed sheet was ripped in the corner. One of the mugs in the room, which we did not use, was stained. The shower was awful. There was no pressure to it whatsoever. The plug to stop the water going down the drain in the basin would get stuck every time you shut it and would have to attempt to force it open.

Spacious rooms, smiley and helpful staff. Clean and tidy. Accommodating when requesting extra towels.

The kettle needs replacing.

Good aesthetic and comfy beds

Pillows were not great, massive and clumpy so wasn’t great for the neck. Also for some reason a king room is just two single beds and two single duvets which is a bit strange.

Gutes Frühstück und eine grosse Lobby mit vielen Unterhaltungsmöglichkeiten. Nette Bar.

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Room was comfortable, clean and spacious. Staff were friendly.

Walls a bit thin and could here next door talking.

Very friendly staff

Needs some updating and better clean as I found cigarette tip in my bathroom

Room was clean and beds huge and comfy

Can’t fault anything

The location and ambience

2 single duvet was provided for a double bed

Good location staff friendly

Tv didn't have all the functionality that I have had on previous stays. Didnt have breakfast as last time breakfast on previous stay had to be cooked to order and was burnt when received definitely breakfast not worth price charged. So thus time didn't have it.

Locations / Breakfast / Gym / Room Services

Had to get a room change. Clearly instruction not being read via email to the hotel. A/C non functional. Was given a fan. The door lock inside was not fuctional.

Has a massive bed, lots of room!

Room was acceptanble

Lack of parking

Quirky hotel in a nice way. Not often I play table tennis and have a drink at 11.00 pm! Good location and value for money.

Breakfast was terrible and over priced.

Friendly staff, lovely room. Massive bed. Car park discount validation was super easy. Would definitely stay here again should I need a place in Reading again. Loved the disco balls by the entrance, and would’ve liked to have had a drink at the bar. Great vibes to the place. Great price for great hotel.

The shower was good, however the head was leaking from the attachment so didn’t bet the full power. Was lovely nonetheless.

In lobby se afla un bar cu o gama variata de produse si se poate comanda si mancare, in principal finger food.

Foarte bine poziționat

Aircon not working, windows sealed so no air circulating in the room.

the property was clean and looked appealing.

However, it was incredibly dark and hot. My room was unbearable - I couldn’t sleep at all. the air on was no good nor was the window.

Was made to feel very welcome. My room was ready as soon as I arrived. I was there to attend an event which was well organised. The room was lovely and comfortable. I really enjoyed the breakfast. Checking in and out was really easy

The only issue I had was with parking. I couldn’t get into the car park recommended by the hotel. So I parked at the car park at the Oracle shopping mall. When I tried to get out it told me that my ticket had already been used. When I finally got in touch with someone, they said it was because I stayed overnight. It is advertised as an overnight car park and it is but seemed to cause a problem letting me out. Just thought it might be worth you knowing in case it happens to any of your other guests

hotel was lovely, great location, breakfast was delicious- very good selection. everything with the stay was fabulous and would definitely stay again!

I booked the upgraded room as the detail stated it had a bath rub and the standard room didn’t. when we arrived at the site for check in they advised it was the opposite way round. the staff member kindly offered us a standard room but with the robes and slippers which we accepted. but had we have known this we would have opted for the standard room!

Central location, booking into room earlier than expected.

Distance to car park, cost…….even with discount

very welcoming clean and organised

nothing