lovely hotel, lovely staff, expensive for what it is

my room was left open after house keeping cleaned the morning after my first night. there was never any milk provided in the room for coffee, there was a bottle of water in the fridge the first night but this was never replaced or filled.

Beautiful hotel

We had a major issue, the shower was blocked, flooded the entire bathroom, flooded also into the room. My partner was unable to shower after me. Called receptionist, who sent maintenance. Unable to fix. Didn’t even bring a mop. We tried to mop the flood with towels. Surely this shouldn’t have been left to us to clean up? A serious health and safety issue. Had noticed a musky smell in bathroom on check in, window by shower was left open to obviously mask smell and obvious there had been an issue before. But as we went straight out for the evening, didn’t think too much into it at the time. Completely ruined our stay in a beautiful hotel. Ruined plans following day, had arranged to meet friends in Reading, as had to return home for partner to shower, completely disappointed.

Clean rooms and polite staff

I had a query about the breakfast as I thought it was included. Also a genius member so should of got 10 percent off. I have been in contact with the hotel and booking.com, but the issue hasn't been resolved.

Very close to town but in quiet settings with the park in front. Parking is provided but cheaper options at the Queens Car Park which is within walking distance.

The hotel exceeded my expectations and Simon operations manager went out of his way to make our stay extra special. The food was outstanding, we stayed in a quiet room with air conditioning, everything was outstanding!

I think the reception desk staff could be more willing to explain to guests what is going on, instead of cutting the conversations short and not offering an alternative choice or explanation when things go wrong for unexpected reasons.

Lovely view Clean Big room Lovely complementary water etc Felt very relaxing Shower was AMAZING

Door to bathroom was stuck and had to call maintenance and fix it with them

Bar and restaurant has altered since hotel take over and not so well laid out ...rather expensive butvery comfortable and clean

Prices very expensive in bar and restaurant

Loved the location, staff were so welcoming and breakfast was outstanding! I would return and recommend to friends and family who travel for work.

I didn't realise there were 2 parts to the hotel, I would have liked to have had a room in the main hotel building. My room in the House, was lovely, clean and had a balcony, not complaining just sharing my preference.

Beautiful room.

Definitely not as advertised and most definitely not 5 star!

comfort and deco

noise from the ventilation system

Lovely building, staff very welcoming and friendly

Unfortunately the bed was extremely uncomfortable, and our room was right at the top of the flight of stairs on the first floor. I stayed at the hotel prior to an exam and unfortunately got an extremely poor night of sleep due to the uncomfortable bed and noisy position of the room. The bathroom also was a little unclean in places.

The bed in the room was very comfy and spacious. The TV was of good quality and the bathroom was spacious. The facilities in the hotel & room were excellent. Breakfast was really good quality and cooked to order.

The hotel as a whole is done up really nicely throughout, and we were really happy with our room. The front desk team were very friendly and helpful.

parking is very limited.

The room was comfortable, spacious and well finished with a luxury bathroom. Staff were welcoming and really eager to make sure that our staff was great - we appreciated this a lot. Breakfast was superb and really well could, which also goes for the room service we ordered. Definitely will return.

Room service menu was somewhat limited and parking needs some thought, as spaces are limited and £20 for every 24h.

luxury room

heater didn't work in restroom and it is very very cold at that time however the staff is very helpful by send me the mobile heater . thank you

christmas tree and fireplace

personal. comida. habitacion