service

Food, not up to mark.

Super helpful staff who go all the way to make your stay as confortable as possible

all the services were top notch. food, fitness center, spa were excellent.

open spaces , well maintained, excellent services , excellent food and restaurants good spa

hard to say anything negative everything was just good

Breakfast spread was good and tasty. It met requi requirements of guest from different countries.

Good value for money, good service and comfortable bed.

Nothing to complain

The food diversity and quality was amazing and the various stations offered hot and cold brunch international variety. The dining manager Hari came to to each table asking for feedback and offering assistance on top of the very helpful staff. Impressive service!!! The outdoor seating was just as well attended to.

N/A

The complex is able to accomodate large gatherings as well as idividual travelers without any disturbance to each other maintaining good standards for all

Sometimes the water temp in the shower is variable

Super Breakfast, Super reception Staff. Super Lobby

I liked everything

It was very pleasant. The ambience, atmosphere, staff service...

Great 5 star property

Great compound

Ongoing construction

recently refurbished so it was pretty neat and clean looking. Anju (I hope I got the right name) from front desk was very attentive and made sure that our stay was good. All the staffs were very polite as well.

The outlets not sure if I didn’t know how to use it or it wasn’t working.

Outlook of the hotel was grand. Location was good. Requests were promptly taken care off.

First of all, Did not match the price. It was the huge setback. And it was the only place where value of doller exceeded pound by triple its rate. It was ludicrous. Second of all, the room after paying humungous price was small with OKisss furniture and super old carpet, did not at all match the pic of room from booking.com. Swimming pool was out of order the whole time, (there was arrangement to go to different hotel for swimming but would have been better if their own swimming pool was in working order), no sauna or steam. Staff were in general good but we didn’t like the “I will kiss your backside for good reviews” sort of attitude. It was getting too much towards the end. It appeared that all they seemed to care about or are after good reviews individually or for the hotel itself. Communication was not great amongst staff. However, Anjali at the front desk in the reception was excellent. She was exceptional, was diligent, professional, honest and lovely and super helpful at all times we encountered her 😊.

Absolutely stunning hotel! Even better in real life! The customer service was 10/10

Nothing at all

Poor service and customer support